Outlet Operation • Greet the guest promptly, courteously, graciously with eye contact, a smile and good posture. • Set-up host/hostess stand, review guest reservations book, and make recommendations as to the setup of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards. • Handling guests without reservations or those waiting for others to join them. • Seat the guest promptly at a table pre-set for the number in the party and according to guest preference. • Presenting menus and explanations for all menu items. • Present children's menus, when appropriate, and describe specials. • Utilize a "Captain's Order" correctly for communicating with all food & beverage orders. • Execute efficiently the sequence of service for Breakfast, Lunch and Dinner. • Be knowledgeable on the menus, drink, wine list explanation and beverage service. • Familiarize with the outlet and kitchen area as well as guest facilities. • Service all needs for any private dining or private function. • Service of food and beverage items in an unobtrusive and professional manner. • Maintaining and keeping clean of all service area to the standard level. • Answer telephones according to the standards and take guest reservations or provide information regarding hotel standard. • Proper care and usage of telephone for out of sight communication. • Monitoring guest history and inform the manager of a guest's special occasion, birthdays, anniversaries, dietary preferences and allergies. • Provide quick and efficient service to all guests and up keeping Hotel standard. • Well versed with all food and beverage and offerings and be able to confidently discuss with guest. • Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently. • Ascertain guest's satisfaction and handle any glitches which may arise, informing a manager of the situation and how it was resolved. • Personally handle all guests' complaints to note exactly what happened and solution(s) in the glitch form and notify the Manager and Food & Beverage office. • Addressing guest dissatisfaction immediately and inform the manager of the action taken and/or inform manager immediately of a guest concern so that remedial action can be taken. • Having an effective communication stream among working colleagues. • Completing all follow-up tasks on a timely basis. • Actively involved in banqueting operational aspects and service i.e. group beach parties, weddings, private island picnics, etc... • Participate in all inventories directly involved with the operation of the department. • Constantly inspect and observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. • Execute light administrative duties assigned keep track of faxes and any special events taking place in the restaurant. • Assist in completion of administrative duties such as: keeping reservation book up to date; daily and monthly sales reports; attendance sheets up to date; proper filing of all documents; logbook • Not to disclose any information about the restaurant/competition without prior approval from the Manager or the Food & Beverage office. • Reporting of any accident immediately, no matter how minor, to a manager. • Providing efficient and attentive assistance to any mishap in the restaurant. • Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Yêu cầu công việc
-Có kinh nghiệm ở vị trí tương đương ít nhất 1 năm ở các khu Nghỉ dưỡng, Khách sạn 4* hoặc 5* -Ưu tiên ứng viên có khả năng giao tiếp tiếp Anh
Quyền lợi được hưởng
- Tham gia BHXH và BHYT theo quy định. - 2 ngày off/ tuần - Phụ cấp cơm ca - Chế độ làm việc theo tiêu chuẩn của tập đoàn Accor