APP VIỆT NAM 4.2 ★

Project Description: This is a project relating to Customer Service for e-commerce platform. The primary responsibility of this role is to support Project Manager with the purpose of ensuring the highest level of service quality as well as operational efficiency throughout the project. This position will also be responsible for managing a team of 30-40 employees.
Major Responsibilities:
Act as the client liaison, understanding and communicating project requirements to ensure clear communication and alignment between the client and team members.
Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work.
Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
Organize performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.At least English B2 language level (equivalent to TOEIC >=700 or IELTS >=5.5);
Having more than 1 years of experience in a related field or similar position;
Experience related to managing customer service team for e-commerce project including Chat/Email(Ticket)/Voice is a plus;
Proven record of managing team and delivering results, ability to cooperate with stakeholders smoothly;
Leadership skills and self-starter mentality;
Able to communicate effectively in both languages Vietnamese and English (verbal and written);
Continuously look for opportunities to improve the process;
MS Office skills and savvy with technical platforms;Attractive salary range 17.000.000 - 20.000.000 (including basic salary + performance bonus);
100% salary during 2-month probation;
Social insurance premium is based on 100% gross salary;
Salary review once per year;
Annually medical check-up;
Be part of a motivated, fun and supportive team, free style dress;