BEAE

The Support Officer is responsible for installing and configuring computer hardware operating systems and applications, talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues and providing support, including procedural documentation and relevant reports.
***Responsibilities
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion.
• Rapidly establishing a good working relationship with customers and other IT team.
• Testing and evaluating new technology.
• Perform daily checklist and report to relevant IT team/vendors if there is any issue.
• Any other duties consistent with the job as directed by management.• Working at Corona Resort & Casino Phu Quoc.
• Graduated College or above with the related major.
• Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 1 year.
• Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable.
• Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
• Sound English communication skills in written and oral forms.
• Experience in the use of network monitoring tools, remote desktop tools.
• Professional appearance.
• Good communication and customer service skills.• Competitive salary.
• Training and promotion opportunities.
• Relocation ticket and annual home leave ticket provided.
• Accommodation, daily meals and transportation to the company (for staffs who stay in dormitory) or monthly housing allowance provided.
• Daily uniforms, laundry and standard meals provided.
• Social insurance, health insurance, unemployment insurance according to laws.
• Medical care 24/7 provided.
• Monthly tip and service charge fee.
• 13th month salary.
• Monthly seniority allowance.
• Dynamic and professional working environment.