- Respond to inbound sales inquiries
- Understand customer needs and recommend appropriate shipping solutions
- Maintain a high level of product knowledge to effectively address customer questions and concerns
- Coordinate closely with POLs to push for more import volumes
- Follow up with potential sales leads to nurture relationships and close sales
- Achieve and exceed target lifting goals through telemarketing and daily sales visits
- Maintain accurate records of customer interactions and sales activities in the CRM system
- Collaborate with the sales team to develop and implement effective sales plans
- Update the market situation to Inbound Supervisor / Manager to identify trends, competitor activities, and potential opportunities
- Attend regular sales meetings to align with team goals and objectives
Key Qualifications & Skills
- Bachelor’s degree minimum of 2 years of experience in inbound sales or a related field, preferably in the shipping or logistics industry
- Good in English, both written and spoken
- Good communication and interpersonal skills
- Good problem-solving abilities and a customer-centric approach
- Ability to work independently and as part of a team
- High level of motivation and a results-driven mindset
- Ability to use Word, Excel, PowerPoint, Outlook
Key Performance Indicators / Measures
- Import lifting
- Sales visits
- Client promotion
- VAS product sales
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