- The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- The job holder ensures compliance and minimizes risks when processing transactions, providing products and services to customers.
- CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL FINANCIAL PRODUCTS AND SERVICES THAT MATCHES CUSTOMERS' NEEDS.
- Receive and learn information from customers to advise and provide products and services that are suitable for customers' needs or introduce them to specified locations to bring the best experience to customers. Customer.
- Exploit, consulting and providing personal financial products and services suitable to customer needs according to the list of customers assigned in each period.
- Develop customers according to the bank's oriented sales channels from time to time.
- PRODUCTS và SERVICES: ASSURANCE AND ENHANCE SERVICE QUALITY, HELP BRING THE BEST CUSTOMER EXPERIENCE
- Perform transactions/consultations at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Update information on products, processes/regulations, Marketing programs, new sales campaigns and instructions of Techcombank from time to time in order to provide the best services of the Bank to customers.
- Receive and handle customer requests and complaints in accordance with Techcombank's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
- SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Bank's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
- Comply with the post-borrowing inspection process (controlling the customer's capital use purpose, collateral, financial situation...). Periodically according to the provisions of credit products/post-borrowing control regulations, assess the customer, control the purpose of the customer's capital, immediately notify the relevant departments when the customer have problems with financial situation, ability to repay debt, purpose of using capital, etc..
- Identify, report and participate in the handling of operational risks.
- Comply with regulations on information security and information security.
- HUMAN RESOURCES: HUMAN DEVELOPMENT và CONSTRUCTION CULTURE
- Fully participate in training programs of TCB
- Always have the spirit of self-learning in work and life
- Actively develop a personal development plan.
- Always have an open attitude to share information with others và be willing to accept change.
- Ownership, responsibility in work, leading to outstanding results.
- Building a culture of cohesion, encouraging colleagues to achieve success.
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's core values and behavioral standards, embodying Techcomer's DNA.
- EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Develop and implement individual business plans to achieve assigned business targets.
Key Relationships - Direct Manager
Senior Manager/ Manager, Retail Banking
Branch Manager
Senior Manager, Direct Sales Center
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Teams inside and outside RBG
Key Relationships - External Stakeholders
Individual customers, competitors…
Success Profile - Qualification and Experiences
Domain Expertise
- At least 5+ years of experience in Banking field in a similar position
- Proficient in using office software: word, excel, powerpoint.
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not apply
Công Ty Cổ Phần Thiết Kế và Phát Triển Công Nghệ Xây Dựng Span hoạt động trong lĩnh vực:
+ Xây dựng trọn gói, thiết kế kiến trúc
+ Sàn bóng, sàn hộp
+ Giàn giáo, coppha
+ Pin năng lượng mặt trời
- Trong lĩnh vực Tư vấn thiết kế, Với tâm huyết cùng nhiều năm kinh nghiệm, đội ngũ kỹ sư, kiến trúc SPAN được thiết kế các công trình hạng 1 và ứng dụng các công nghệ mới vào phần kết cấu, vượt được nhịp lớn nhất hiện nay là 23m Trong lĩnh vực thi công, SPAN nhận thi công trọn gói các công trình, ứng dụng công nghệ mới của SPAN, tiến độ thi công nhanh, giá thành xây dựng giảm, chất lượng sản phẩm tốt.
- Với phương châm ” Không ngừng đổi mới – Vươn tới tầm cao “, công ty SPAN luôn không ngừng học hỏi, nghiên cứu, chế tạo, sản xuất ra những sản phẩm vật liệu xây dựng công nghệ cao với chất lượng và hiệu quả kinh tế tối ưu nhất, khẳng định được vị thế của mình trong lĩnh vực xây dựng trên địa bàn tỉnh Quảng Ninh và vươn tới khắp dải đất hình chữ S – Việt Nam. Những thành công ấy là kết quả của định hướng đúng đắn mà Chủ tịch HĐQT – Ông Nguyễn Xuân Thủy đã nuôi dưỡng đam mê, sáng tạo của mình từ những ngày đầu thành lập.