30 SHINE

 Maintain a friendly, neat and pleasant image to our customers.

 Always check personal hygiene and be well groomed in appearance.

 Always be friendly and professional under any circumstances.

 Provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries.

 Give guests immediate and complete attention to their requests and complaints.

 Work closely with The Level Supervisor/Manager in handling complaints.

 In the absence of The Level Supervisor/Manager, takes down particulars of complaints or requests and pass them to Duty Manager and Customer Service Manager to follow up.

 Greet and meet guests in The Level from 6 am to 11pm.

 Offering the Food and Beverage service for our customers. Take the order carefully and deliver the food and drink quickly.

 Check the Food and Beverage inventory and office stationery. Make sure it is enough for daily use.

 Reserve the meeting rooms accordingly. Must confirm the detail of the date, time, number of customers, contact information, location and price .Also include the facility arrangement and the method of payment.

 Check the executive floor lounge and meeting room constantly make sure the place is clean and tidy.

 Prepare registration card and room key before guest’s arrival.

 Update guest profile include repeat guest profile, loyalty guest profile, guest birthday profile, e-mail address and preference accordingly.

 Upon guest check out, enquire the guest transportation arrangement and also ask the comment of guest entire stay.

 Responsible for all the enquiries from guests.

 Introduce The Level facilities to guests upon their arrival.

 Record down all suggestions and comments from guests.

 Assist The Level Manager to answer the phone calls in The Level.

 Follow the instruction of the Emergency Procedure whenever applicable.

• 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
• College Degree or above in Hospitality or related fields
• English - Good level, written & spoken
• Computer Skills

• Attractive salary
• 13th month salary
• International working environment
• Annual Outing Trip
• Laundry uniform provided
• Participating social insurance, medical insurance, accident insurance 24/7
• 2 Day-off/week
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
• Duty meal provided at canteen
• Special room rate as per Melia Hotels International policy
• Shuttle bus from Vung Tau to Melia Ho Tram