ONEPAY VIỆT NAM ★ 3.5

OnePay is looking for a proactive and responsible Risk Management Executive to join our team. In this role, you will play a key role in collaborating with merchants to prevent fraud, assess risk, and handle suspicious transactions. If you have experience in e-commerce, online payments, or banking—and are passionate about creating a secure transaction environment—this is the opportunity for you.

Responsibilities

• Assist and resolve business issues related to fraud and impersonation risk management arising from merchants.
• Evaluate merchants before implementing service connections.
• Train merchants in Risk Management practices.
• Operate the risk management system, monitor transactions, send alerts, and coordinate with merchants and banks to handle suspicious or fraudulent transactions.
• Guide, support, and advise merchants in handling complaints and disputes over chargebacks.
• Perform other assigned tasks.

Qualifications

• Bachelor's degree from a recognized university. Preference given to majors in Finance, Banking, or E-commerce.
• At least 2 years of experience in a similar position or in fields related to E-commerce and online payments.
• High sense of responsibility and ability to work under pressure.
• Proficiency in English.
• Ability to use MS Office and office equipment/tools proficiently for work purposes.
• Preference given to candidates with experience in a similar position at organizations such as banks.

Policies & Benefits

• Competitive salary, negotiable based on competence

• Performance-based bonuses twice a year, depending on KPI and company business results

• Lunch allowance: 730,000 VND/month

• In addition to 12 annual leave days as per labor law, additional paid summer leave based on seniority

• Health insurance for employees and family members

• Participation in company-organized team-building programs and annual community activities

• Working schedule: Monday – Friday, plus 2-3 Saturday mornings per month

• Opportunities to join internal training and development programs

• Full benefits including social insurance (SI), health insurance (HI), unemployment insurance (UI), annual health check-ups, and other benefits as per company policies and labor law regulations.