Vina Hoàng An

*According to Decree No.13/2023/ND-CP on protecting personal data (“PDP”), Home Credit Vietnam would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree.

By submitting this application to Home Credit Vietnam Finance Company Limited through Linkedin, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/en/article/id/217

KEY RESPONSIBILITIES

Quality Assurance:

• Monitor Process Quality: Ensure that Telesales operations follow company standards and processes.
• Automate Reports: Improve reporting systems by automating key reports to enhance efficiency.
• Compliance Checks: Ensure Team Leaders and operators follow established rules and procedures.
• Evaluate Calls: Listen to operator calls, assess quality, and provide feedback to Team Leaders.
• Minimize Misconduct: Detect and reduce operator cheating or rule violations, applying corrective actions when necessary.
• Improve Skills: Work with QC and Team Leaders to improve operators' customer service and sales skills.

Training & Development:

• Design Training Programs: Create and update training materials for new and existing operators, as well as for new product launches.
• Deliver Training: Implement and oversee training plans, ensuring they meet the needs of the team.
• Track Training Results: Report training outcomes to management and suggest ways to improve future sessions.
• Innovate Training Methods: Suggest and test new training methods to continuously improve operator performance.

Reporting & Collaboration:

• Prepare Reports: Submit regular updates on quality and training performance to the QA & Training Supervisor.
• Cross-Department Collaboration: Work closely with other teams to ensure the smooth operation of the Telesales department.

4. Additional Duties:

• Support New Initiatives: Assist with new product launches and special projects as needed.

JOB REQUIREMENTS

• Telesales Quality Control
• Training Development
• Call Evaluation
• Process Improvement
• Feedback & Coaching
• Compliance Enforcement
• Operator Development
• English: Writing and Speaking

COMPENSATION & BENEFITS

• 13th Salary Fixed and KPI Bonus
• Premium Health Care
• 24/7 Accidental Insurance
• 100% Social Insurance
• Meal + Phone Allowance
• Yearly Medical Checkup
• 15 Annual Leaves
• Professional and Transparent Working Environment
• Apply Latest Financial Technology in the World