ALCHEMY ★ 4.0

The role will oversee all day-to-day operations, financial performance, marketing initiatives, and guest experiences of venue. This leadership role requires strong operational expertise, commercial acumen, and the ability to inspire and lead a high-performing team. The role will ensure the venue delivers consistently exceptional experiences that drive customer loyalty, attract new audiences, and maintain relevance to both residents and travelers seeking a premium dining and bar destination.
RESPONSIBILITIES
Operational Leadership
• Directly lead and manage all FOH and BOH operations to ensure exceptional service and product quality.
• Maintain compliance with all health, safety, and licensing requirements.
• Ensure operational standards are consistently met and continuously improved.
Financial Management
• Develop, manage, and monitor the venue's Profit & Loss (P&L) budget.
• Analyze financial performance to identify opportunities to maximize revenue and control costs.
• Implement strategies to increase profitability without compromising quality or brand standards.
Team Leadership & Development
• Recruit, train, mentor, and retain high-performing FOH and BOH team members.
• Foster a positive, inclusive, and performance-driven culture.
• Set clear objectives, monitor performance, and provide constructive feedback to all staff.
Sales, Marketing & Promotions
• Collaborate with the marketing team to design and execute venue-specific promotions, events, and partnerships.
• Ensure all promotional activities align with brand positioning and appeal to both local and international guests.
• Create and curate engaging, on-brand content for the venue's social media channels.
• Develop initiatives to build a loyal customer base and encourage repeat visits.
• Collaborate with the Distillery team to support distillery tour hosting when required.
• Build partnerships with travel agencies, event organizers, corporate groups, cultural organizations, and embassies.
Guest Experience
• Maintain a strong presence on the floor, engaging with guests to ensure an exceptional experience.
• Anticipate guest needs and personalize service to encourage repeat visits.
• Respond promptly and professionally to feedback or service issues.
Other tasks as assigned by the Management.
Key Performance Indicators (KPIs)
• Achievement of monthly and annual revenue and profitability targets.
• Growth in guest satisfaction, repeat visitation, and customer loyalty.
• Balanced appeal to both local and international guests.
• Growth and engagement of social media presence.
• Successful execution and ROI of promotions, events, and partnerships.
• Compliance with all health, safety, and legal requirements.• Have a strong track record of success across General Management roles within multi- outlet hotels or multi-venue hospitality groups with 5+ years' experience.
• Proven experience as General Management or in other managerial position in a restaurant/ bar.
• Ability to effectively interact with people of diverse socioeconomic, disability, and ethnic backgrounds.
• Have a good understanding of cultural differences and demonstrate the ability to integrate cultural values within the business development.
• Experience in developing profitable strategies and implementing vision.
• Strong understanding of corporate finance and performance management principles.
• Familiarity with diverse business functions such as marketing, PR, finance etc.
• In-depth knowledge of corporate governance and general management best practices.
• An entrepreneurial mindset with outstanding organizational and leadership skills.
• Analytical abilities and problem-solving skills.
• Excellent communication and public speaking skills.
• Confident in building and maintaining business networks, as well as showing capabilities in handling relationship with VIP customers.Thưởng
Annual KPIs bonus
Chăm sóc sức khoẻ
Private healthcare
Máy tính xách tay
Provide laptop and office equipments
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