Tâm Phúc

Sales Management

• Achieve daily targeted number of sales calls with effectiveness

• Develop business leads for the Hotel on a weekly basis

• Prepare monthly list of accounts to penetrate for the following month

• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts

• Prepare monthly action plan for main market segment

• Perform monthly review account profile on room nights production and average rate

• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge

• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts

• Update management on VIP arrivals, meet and greet accordingly

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Conduct negotiations to achieve the best profit and rates for the Hotel

• Attend hotel clients and local community business events to network and maintain high visibility

• Update Director of Sales & Marketing on market trends and business leads

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Attractive salary and 100% service charge during probation period
• Social insurance, health insurance and other benefits
• Uniforms, laundry, free shift meals
• Opportunities to grow within our property and across the world

Knowledge and Experience

• Diploma in Tourism / Hospitality Management

• Minimum of 2 years of experience in a similar capacity with proven track records

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations