Tâm Phúc

GENARAL MISSION

- Is responsible for the implementation of Revenue Manager methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand’s marketing and customer’s needs.

- Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts General Manager, when market deviates from strategy.

- Is in charge of helping to reach and beat the operational turnover budget of the hotel.

- Support the General Manager in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization;

MAIN RESPONSIBILITIES

- Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team

- Regularly checks the input and the quality of data (segmentation, denials tracking, etc);

- Analyze the hotel performance as a basis for strategy decisions;

- Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;

- Analyze the contract performance (price, allotments, number of rooms sold, etc.) before decisions on renewals are taken;

- Act as a support in the preparation of the annual revenue budget;

- Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, STR ranking, price points, triggers, sales conditions, etc.) on the basis of the analysis done previously;

- Calculate availability and minimum rate for the requests by using rate guideline;

- Providing dynamic forecasts, compared to the strategy of the GM and budget;

- Consult and implement daily the recommendations in inventory and distribution tools;

- Implement and communicate on minimum stay, closed to arrival, up-selling;

- Make recommendation for strategy changes in GDS in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc.);

- Optimize the distribution channels;

- Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time;

- Check regularly the implementation of the defined strategies (brand, place, hotel);

FUNCTIONAL LIAISONS

- Hierarchical and functional: Director of Sales and Marketing of the hotel;

- Functional: should have a close relationship with the Regional Revenue Manager/Online Distribution Manager. The contact persons of the support organization should coach the Hotel Revenue Manager and should be available for support;

FUNCTIONAL LIAISONS

- Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees;

REPLACEMENT AND TEMPORARY MISSION:

- To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management;

- To be ready and responsible to perform any other duties as designated or required by Hotel Management from time to time;

- This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary

• Competitive salary with allowances (telephone, transportation, meal)

• Monthly bonus (service charge)

• Compulsory social insurances (contribution rate on full salary), accident 24/24 insurance

• 13th month salary, annual salary review

• 14-20 days of annual leave

• Annual health check-up, year-end party, outing etc.

• Uniform including laundry - shoes provided

• Free parking

- Additional work experience may substitute for degree

- English Level: Highly articulate in English language, both written and spoken

- Minimum of 3-5 years in Sales & Marketing related operations, of which at least 2 years-experience in similar position in a 5 stars establishment;

- Strong track record of sales & marketing experience and influence of respective regional market;

- Strong strategic thinking, Creative, outgoing, highly developed interpersonal skills and organizational skills;

- Possess dynamic leadership qualities and self-motivated with a number of core strength;

- Resourceful and able to work independently