Mô tả công việc
Primary Responsibilities
Operation
• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested
• Greet and briefly converse with guests in room while delivering trolleys/meals
• Set up table and serve food from trolley in accordance to departmental standards and procedures
• Uncover and present food to ensure that all items are correctly received
• Answer enquiries with regards to room service and responds to requests for additional F&B services
• Up-sell and promote food and beverage offers at every available opportunity
• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
• Break down trays and trolleys at stewarding area
• Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition
• Ensure that work station is stocked with appropriate condiments at all times
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
• Handle cash following established and proper Accounting procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management of the Hotel
him/
Main Complexity/Critical issues in the Job
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Quyền lợi được hưởng
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Yêu cầu công việc
Knowledge and Experience
• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required
Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Perform any other duties, which may be assigned by the management from time to time.
Yêu cầu hồ sơ
For enquiries, email nhi.phamnguyenhai(a còng)accor.com (Ms. Nhi - T&C Coordinator) or minh.do(a còng)accor.com (Assistant T&C Manager)
Công ty TNHH Dịch vụ và Thương Mại Lương Phúc Minh (Luong Phuc Minh company limited) chuyên hoạt động trong lĩnh vực Nhà hàng - Khách sạn. Bao gồm hệ thống nhà hàng:
- Chuyên phục vụ đồ ăn Việt Nam cao cấp, nhà hàng Cầu Gỗ
- nhà hàng Hong Kong ( Fu Rong Hua)
- Nhà hàng BBQ, lẩu nướng
Tất cả các nhà hàng của chúng tôi đang dần khẳng định mình với thứ hạng cao trên các bảng xếp hạng đánh giá về nhà hàng- khách sạn. Chúng tôi luôn cam kết cung cấp dịch vụ tốt nhất, những trải nghiệm hoàn hảo và vượt mức mong đợi của khách hàng. Chúng tôi luôn đánh giá cao năng lực của mỗi cá nhân và luôn chào đón tất cả các ứng viên đang tâm huyết tìm kiếm một môi trường làm việc chuyên nghiệp, năng động, hiện đại. Chính sách lương, thưởng của chúng tôi được xây dựng mang tính cạnh tranh cao nhằm mục đích thu hút và khuyến khích người lao động gia nhập và cống hiến lâu dài. Do kế hoạch kinh doanh mở rộng công ty chúng tôi cần tuyển dụng các vị trí sau: