Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations. Ensuring a high level of customer service and a positive guest experience. Proactively updating information/knowledge about customer service.Graduated from High school or equivalent Majors is an advantage. Fluency in English (Speaking, listening, writing, and reading) - working 100% English. At least 6-month experience in Customer Service roles or any relevant ones. 5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift) Day shift: 7:00 - 16:00; 9:00 - 18:00; 12:00 - 21:00; 13:00 - 22:00. Night shift: 19:00 - 4:00; 20:00 - 5:00; 21:00 - 6:00; 22:00 - 7:00Total Salary: 11.000.000 - 13.000.000 vnd/month. Base Salary: 8.000.000 vnd/month. Meal allowance: 500.000 vnd/month. Night shift allowance: 30% base salary. Voice allowance: 1.000.000 vnd/month (If you handle Inbound). Monthly KPI incentive: 900.000 - 1.200.000 vnd/month (Depend on your performance). 100% salary in 2-month probation time. Join the insurance regimes according to the provisions of the Labor Law. Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary. Annual Health Checkup. Working in a dynamic, professional environment with many opportunities for advancement