Mailee

- Advising the Board of Directors in setting standards, regulations and working procedures of employees in the department. Train and coach staff to work proficiently and provide professional service.

- Planning for the organization of culinary business activities at the hotel. Ensure the completion of all plans set out by the department.

- Collaborate with the sales department to deploy, implement and report the results of promotions and incentives according to events and seasons.

- Coordinate smoothly and quickly with the Kitchen department in meeting the service requirements of customers. Also prepare necessary equipment and menus for conferences and events.

- Orient, manage, train and lead the staff of the restaurant department into a professional team in working style and working skills to provide the best service to customers in accordance with regulations. standards and procedures of the hotel.

- Ensure timely and effective service quality at all stages of service from food and drink to events and conferences. High standard service quality control ensures customer satisfaction.

- Ensure to maintain and improve business profits, costs should not exceed the specified level compared to the performance control system, including sales analysis, cost analysis.

- Understand the requirements, standards and licenses related to the food and beverage business.

- Receive and be present to promptly resolve all requests and complaints of customers in a positive direction.

- Coordinate with the Chef to estimate the budget and expenses for the activities of the Food and Beverage department.

- Recognizing the general development trend of the industry and proposing improvements in line with the department's activities.

- Ensure the food service areas are always neat, tidy, clean, beautifully decorated, impressive and in the best customer service condition.

- Responsible for preserving and protecting the hotel's assets within the scope of management. Consciously save costs effectively, without causing waste or loss of company assets.

- Prepare periodic financial and asset management reports of the department they are in charge of.

- Respond and promptly handle emergency situations arising in the process of providing food services at the hotel.

- Complete other tasks as assigned by the Board of Directors.

Mức lương cạnh tranh/Competitive salary

Phí phục vụ hàng tháng theo doanh thu/service charge monthly based on revenue

Được cung cấp nhà ở, 3 bữa ăn/ngày/Housing, 3 meals per day

Bảo hiểm xã hội theo quy định của pháp luật/Social insurance according to law

Môi trường làm việc chuyên nghiệp, quốc tế/Professional and International working environment

Cơ hội làm việc với nhiều khách sạn khu nghỉ dưỡng của Accor ở Việt Nam và trong khu vực/Opportunities working at other Accor hotels /resorts in Vietnam and other countries

- Significant experience in a customer-service position, 3-5 year experience on the same position.

- Experience in team management.

- Excellent skills In Customer Service and Public Relations.

- Leadership and well organized.

- IT skills: good in Microsoft office.

- English: good writing and communication skills.