Muji Retail (Việt Nam) ★ 3.4

Job Overview:
Oversee and manage MUJI Vietnam's E-commerce / Online business on marketplace sites (Shopee and Lazada, or any other new platforms) ensuring smooth operations, sales growth, strong brand visibility through effective operations, merchandising, marketing, and customer engagement strategies.
Scope of work:
a. Daily E-commerce Operations Management:
• Monitor daily sales, manage orders & stock balance across marketplace sites
• Coordinate with External fulfillment to ensure smooth and reaching deadline order fullfillment daily which are picking, packing and delivery completely per site's policy.
• Minimizing order return and cancelation by finding better deals in different time frame/ campaign/platform to avoid customer benefit confilict
• Plan and execute promotions to drive sales growth.
• Keep looking for new packaging vendors and improving packaging standard to minimizing packaging cost monthly
b. Merchandising for department's sales channels:
• Collaborate with the Merchandising team to forecast orders plan, analyze product performance, and enhance product visibility, keep tracking new arrival items at DC warehouse for order transfer on item launching date
• Manage monthly Livestream as schedule (with KOLs/KOCs) and stay updated on e-commerce trends.
• Regularly review item performance for pushing sales and stock availability.
• Maintain and track key performance data, including Livestream performance, Sales Data, Traffic, and Conversion Rate.
c. Product content development:
• Optimize paid advertising campaigns on good performance product list or new arrival or high stock volume which follow month strategy including offsite CPAS and onsite Shopee/Lazada Ads which not higher than budget
• Work closely with the Marketing team to finalize designs and themes for monthly promotional campaigns.
• Accurate Product Categorization: ensure products are listed in the correct categories to improve visibility and full information for higher custom engagement.
• Keyword Optimization: Use relevant keywords in product titles and descriptions to improve search rankings within the marketplace.
d. Customer Service & Brand Reputation Management:
• Address customer inquiries and resolve issues to drive sales and maintain a positive brand image follow responsive site's policy timeline
• Ensure high levels of customer satisfaction across all E-commerce platforms.
e. Ad Hoc Tasks:
• Handle additional responsibilities as assigned by the direct manager.1. Ability, knowledge and skills required for work:
• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• Strong knowledge of E-commerce platforms and digital advertising (CPAS, Platform Ads).
• Proficiency in Excel for data analysis and reporting; basic skills in Photoshop or any other design tool /app
• Excellent problem-solving, multitasking, and communication skills.
• Ability to thrive in a fast-paced, data-driven environment and adapt to market trends.
2. Experience:
• More than 3 years of experience in E-commerce operations, marketplace sites (Shopee, Lazada, Tiktok shop is an advantage) or online retail sites.
• Hands-on experience digital advertising (CPAS, Platform Ads, Livestream) or other social channels to pull traffic to Online sites
• Strong background in sales performance analysis and campaign set up.
• Experience in livestream operations and collaboration with KOLs/KOCs and any other follow market trend to gain sales and adapt market change.Nghỉ phép có lương
12 days per year
Đào tạo
Professional training