SMT

• Be responsible for local MICE in Danang: receive event/meeting requests, create proposals for meetings, incentives, conferences, make detailed agreements, and negotiate contracts
• Coordinate with Sales HCM and Hanoi in MICE group bookings
• Build and maintain strong relationships with loyalty clients to fully understand their needs
• Build profile within the MICE marketplace through attendance at various events and the local marketplace
• Entertain clients to build intelligence on market trends and customer needs as well as develop a close relationship
• Present and sell available and suitable banquet/event options to the highest possible standard
• Ensure the complete administration and execution of all planned events
• Receive, handle, and convert Meetings, Events, and Group inquiries (from group arrival until group checks out, issue BEO and General Information, welcome guests upon check-in and see off group check out)
• Be responsible for daily site inspections for MICE event organizers
• Communicate with concerned departments to ensure MICE groups’ requests, deposits, payments, and expectations are met
• Work with Chef for menus and special food requests from guests
• Work closely with Event and Recreation Manager, FBM to make activities for MICE Group
• Work closely with ADOS to ensure proposed rate negotiations meet the financial needs of the hotel
• Be familiar with all sales activities including sales calls, sales blitzes, and event coordination with banquet and other departments if assigned
• Make sales calls to corporate accounts and event companies based on specific industries
• Maintain and update the database and conduct surveys to identify customers actively seeking a hotel
• Prepare weekly sales reports (site inspection, sales call report, sales call plan)
• Monitor competitors’ activities and assist in live stream, video clip products in PR marketing intelligence
• Collect customer feedback and provide it to Supervisor/ADOS/DOSM and respond promptly
• Identify product improvements or new products by remaining current on industry trends, market activities, and competitors
• Closely follow up on all business leads within a 24-hour response timeline to clients
• Build up pictures, layouts, and presentations for selling tools (IPAD)
• Strictly follow the company’s rules and regulations
• Implement any assignment direction from DOSM/ADOS
• Perform other duties and tasks assigned by management within the job scope

• Provision of duty meals allowance

• Professional working environment.

• Entitlement to insurance as per labor law.

• In addition to the basic salary, entitlement to monthly service charges even during probationary period.

• 11 public holidays and 12 annual leave days per year.

• Tet and holiday bonuses.

• At least 3 years of experience in the MICE segment
  
• Graduate of a college or university with a degree related to Sales and Marketing or the Hospitality Industry
• Proven track record in building and maintaining strong client relationships
• Excellent communication and negotiation skills
• Knowledge of current industry trends, market activities, and competitor analysis