Nhựa Vĩ Hưng

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individuaL or department (e.g.,Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.

Melia & Vingroup Benefit

Competitive salary

The 13th month salary

Free shift-meal & parking

• College Degree or above
• Vietnamese - Excellent level, written & spoken
• English - Good level, written & spoken
• Spanish - knowledge is not a must but will help embody & communication of Company culture
• Computer Skills
• 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
• 1 year in the same position in hotels of similar category and services