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Nhân Viên Chăm Sóc Khách Hàng Đơn Hàng Mẫu / PDCS Staff
Công Ty TNHH PHP Group International Việt Nam
3 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
01/07/2024
Hạn nộp hồ sơ:
31/07/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Địa điểm làm việc: Bình Dương
Mô tả Công việc
1. Receiving sample order from customer to give them sample product.
2. Advise and confirm materials: such as (Fabric direction, kind of PU and H/T Logo, Sublimation, Pad printing, silk printing information) to get correct order information.
3. Keying in the sample orders on ERP and send email to the related department to request to produce sample.
4. Tracking and updating the status of sample orders to customer. Updating ETD of sample orders to customer to get their acceptance, then arrange shipping date base on that.
5. Collaborate with Sample Room team to open the sample size, HT logo, and Sublimation to get approval for sample order.
6. Working with costing team to cost out the product and provide the quotation to customer's demand (new logo design, last, fabric, process.... Or cost option for comparison).
7. Contact with purchasing team to get fabric quotation and related limitation of fabric.
8. Create PI & CI of sample order on O2 ERP system to send to customer.
9. Making shipping list plan and info customer shipping document to catch customer timeline.
10. Follow raw material and product testing to make sure the sample meet or exceed customer standards.
11. Issuing Sale contract to customer to get the agreement on the detail trade terms, payment term, deliver method, ...
12. Issuing Monthly debit note to customer, tracking payment status to make sure all payment on time.
13. Check the accuracy of the daily shipping report before the reporter updates the accounting team to make sure all the information is correct.
14. Contacting directly to logo and fabric vendor on special cases (pushing urgent order delivery, checking urgent information for new material, ...) to get material urgently, then could finish sock liner intime to deliver out.
15. Giving instant advise/suggestion regarding to material and tooling to customer upon request, then customer could develop suitable sample for their project.
16. Communicating to customer via email, Apps and phone to make sure finish daily job well.
17. Following correctly and timely all standards development policies to giving customer the correct advice and profit for company.
18. Daily support on enquired information regarding Sample Development from Production, CS, KIO, PPC, PD, QC, Purchasing, Sales, Costing, Accounting => by giving needed information when they request to help them finish job smoothly.
19. Transferring product tolerance/ product key features to BOM, and KIO Team, then BOM to clarity and accuracy accordingly.
20. Keying in BOM SKU and Price of insole to ERP, then later on people to track it if need.
21. Keying in Price of insole to ERP for recording and making packing list, PI/CI, Sales reports.
22. Making total PKL, send to customer for confirmation then send to Accounting Department to open customs declaration.
23. Handling exceptional cases (complaints, delay, claim, deduction, NG,) from customer to find action plan, and improve to customer.
24. Preparing price requirement for costing department to make the quotation, send customer for confirmation.
25. Working with US Sales for development direction, and Brand's direction, so could have enough knowledge to apply to current job.
26. Check with customer for production forecast/ buy plan for our planning team buy correct raw material.Yêu Cầu Công Việc
Education & Knowledge: College/ University
Foreign language: English communicating
Experience: At least 2 - 3 years' experience in PDCS position at manufacturing. Priority for footwear industry
Other skills:
Time management skills
Communication and Negotiation skill
Problem solving
Can use ERP systemLaptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Công tác phí
Nghỉ phép năm
CLB thể thao
1. Receiving sample order from customer to give them sample product.
2. Advise and confirm materials: such as (Fabric direction, kind of PU and H/T Logo, Sublimation, Pad printing, silk printing information) to get correct order information.
3. Keying in the sample orders on ERP and send email to the related department to request to produce sample.
4. Tracking and updating the status of sample orders to customer. Updating ETD of sample orders to customer to get their acceptance, then arrange shipping date base on that.
5. Collaborate with Sample Room team to open the sample size, HT logo, and Sublimation to get approval for sample order.
6. Working with costing team to cost out the product and provide the quotation to customer's demand (new logo design, last, fabric, process.... Or cost option for comparison).
7. Contact with purchasing team to get fabric quotation and related limitation of fabric.
8. Create PI & CI of sample order on O2 ERP system to send to customer.
9. Making shipping list plan and info customer shipping document to catch customer timeline.
10. Follow raw material and product testing to make sure the sample meet or exceed customer standards.
11. Issuing Sale contract to customer to get the agreement on the detail trade terms, payment term, deliver method, ...
12. Issuing Monthly debit note to customer, tracking payment status to make sure all payment on time.
13. Check the accuracy of the daily shipping report before the reporter updates the accounting team to make sure all the information is correct.
14. Contacting directly to logo and fabric vendor on special cases (pushing urgent order delivery, checking urgent information for new material, ...) to get material urgently, then could finish sock liner intime to deliver out.
15. Giving instant advise/suggestion regarding to material and tooling to customer upon request, then customer could develop suitable sample for their project.
16. Communicating to customer via email, Apps and phone to make sure finish daily job well.
17. Following correctly and timely all standards development policies to giving customer the correct advice and profit for company.
18. Daily support on enquired information regarding Sample Development from Production, CS, KIO, PPC, PD, QC, Purchasing, Sales, Costing, Accounting => by giving needed information when they request to help them finish job smoothly.
19. Transferring product tolerance/ product key features to BOM, and KIO Team, then BOM to clarity and accuracy accordingly.
20. Keying in BOM SKU and Price of insole to ERP, then later on people to track it if need.
21. Keying in Price of insole to ERP for recording and making packing list, PI/CI, Sales reports.
22. Making total PKL, send to customer for confirmation then send to Accounting Department to open customs declaration.
23. Handling exceptional cases (complaints, delay, claim, deduction, NG,) from customer to find action plan, and improve to customer.
24. Preparing price requirement for costing department to make the quotation, send customer for confirmation.
25. Working with US Sales for development direction, and Brand's direction, so could have enough knowledge to apply to current job.
26. Check with customer for production forecast/ buy plan for our planning team buy correct raw material.Yêu Cầu Công Việc
Education & Knowledge: College/ University
Foreign language: English communicating
Experience: At least 2 - 3 years' experience in PDCS position at manufacturing. Priority for footwear industry
Other skills:
Time management skills
Communication and Negotiation skill
Problem solving
Can use ERP systemLaptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Công tác phí
Nghỉ phép năm
CLB thể thao
Khu vực
![Công Ty TNHH PHP Group International Việt Nam Công Ty TNHH PHP Group International Việt Nam](https://1900.com.vn/storage/uploads/companies/logo/30/tai-xuong-8-1698935265.png)
Quy mô:
200 - 500 nhân viên
Địa điểm:
64-66 Nguyễn Thị Nhung, Khu đô thị Vạn Phúc, Phường Hiệp Bình Phước, Thành phố Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam
Được thành lập từ đầu năm 2012, PHP Group International Việt Nam là thành viên trong tập đoàn PHP Group, Inc. có trụ sở tại San Jose, California, Hoa Kỳ.Công ty TNHH PHP Group International Viêt Nam là công ty 100% vốn nước ngoài (US).
Hoạt động trong các lĩnh vực:
- Dịch vụ xử lý dữ liệu và hỗ trợ khách hàng trong các lĩnh vực thương mại, tài chính…
- Tư vấn, thiết kế hệ thống phần mềm, hệ thống thông tin.
- Xây dựng và thiết kế web ứng dụng, hệ thống CRM, ERP...
- Tư vấn, áp dụng các công nghệ mới vào quản lý, sản xuất theo yêu cầu của khách hàng
- Hỗ trợ tất cả các vấn đề về công nghệ thông tin cho khách hàng
- Thiết kế đồ họa 2D, 3D.
- Thiết kế cảnh quan, phối cảnh nội thất.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2014
Mission
- Với dây chuyền sản xuất hiện đại, dàn máy đúc tân tiến, và đội ngũ kỹ thuật, nhân viên tay nghề cao
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Công Ty TNHH PHP Group International Việt Nam
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