CTY TNHH SX TM LỢI HÀO VIỆT NAM

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200 - 500 nhân viên
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Việc làm CTY TNHH SX TM LỢI HÀO VIỆT NAM

Cập nhật 19/12/2024 13:46
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Công Ty TNHH Sản Xuất Thương Mại Lợi Hào Việt Nam
Workforce Management Analyst
CTY TNHH SX TM LỢI HÀO VIỆT NAM
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Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: 02/12/2024
Hạn nộp hồ sơ: 01/01/2025
Hình thức: FULL_TIME
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành

Gear Inc. is seeking Real-Time Data Analysts positions for our Moderation team. Our Real-Time Data Analysts will work directly with Regional Workforce Manager and be responsible for the following tasks, including but not limited to:


  • Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
  • Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
  • Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
  • Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
  • Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
  • Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.


Job Requirements

  • University Degree, ideally in a relevant degree such as data analysis or similar;
  • Having proven experience in a relevant position is a plus;
  • Proficient in English communication
  • Demonstrated ability to create and analyze quality reports
  • Advanced knowledge in real-time management analysis with strong decision-making skills
  • Content Moderation familiarity is a plus
  • Excellent data analysis skills with a strong logical thinking mindset; ability to organize and analyze data in a structured manner
  • Intermediate knowledge in performing root cause analysis.
  • Highly proficient in using MS Excel
  • Impeccable attention to detail.
  • Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.


What benefits you will get


1. Salary and Benefits

  • Attractive salary and benefits and annual performance review.
  • 100% compulsory insurance covered by the company after the probation.
  • Premium Healthcare and Mental Health Care service for you, is 100% covered by the company.
  • Extra bonus per personal event (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
  • Annual health check.
  • Fantastic internal events.
  • Summer vacation (Paid days off and bonus).
  • Paid leave (12 days/year).


2. Working Environment

  • 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
  • International, fun, and professional working environment
  • Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
  • English working environment.
  • Training and career development opportunities.
Khu vực
Báo cáo

Công Ty TNHH Sản Xuất Thương Mại Lợi Hào Việt Nam
CTY TNHH SX TM LỢI HÀO VIỆT NAM Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Lô J3, đường N4, KCN Nam Tân Uyên mở rộng, Hội Nghĩa, Tân Uyên

MST: 3702706641

ĐỊA CHỈ: LÔ J3, ĐƯỜNG N4, KHU CÔNG NGHIỆP NAM TÂN UYÊN MỞ RỘNG, PHƯỜNG HỘI NGHĨA, THỊ XÃ TÂN UYÊN, TỈNH BÌNH DƯƠNG, VIỆT NAM

TỔNG GIÁM ĐỐC: ZHU HAO JIE

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  • Ngày bắt đầu hoạt động: 03/10/2018

Mission

Luôn phấn đấu hết mình để làm hài lòng mọi người tiêu dùng

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