- The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- The job holder ensures compliance and minimizes risks when processing transactions, providing products and services to customers.
- CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL FINANCIAL PRODUCTS AND SERVICES THAT MATCHES CUSTOMERS' NEEDS.
- Receive and learn information from customers to advise and provide products and services that are suitable for customers' needs or introduce them to specified locations to bring the best experience to customers. Customer.
- Exploit, consulting and providing personal financial products and services suitable to customer needs according to the list of customers assigned in each period.
- Develop customers according to the bank's oriented sales channels from time to time.
- PRODUCTS và SERVICES: ASSURANCE AND ENHANCE SERVICE QUALITY, HELP BRING THE BEST CUSTOMER EXPERIENCE
- Perform transactions/consultations at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Update information on products, processes/regulations, Marketing programs, new sales campaigns and instructions of Techcombank from time to time in order to provide the best services of the Bank to customers.
- Receive and handle customer requests and complaints in accordance with Techcombank's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
- SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Bank's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
- Comply with the post-borrowing inspection process (controlling the customer's capital use purpose, collateral, financial situation...). Periodically according to the provisions of credit products/post-borrowing control regulations, assess the customer, control the purpose of the customer's capital, immediately notify the relevant departments when the customer have problems with financial situation, ability to repay debt, purpose of using capital, etc..
- Identify, report and participate in the handling of operational risks.
- Comply with regulations on information security and information security.
- HUMAN RESOURCES: HUMAN DEVELOPMENT và CONSTRUCTION CULTURE
- Fully participate in training programs of TCB
- Always have the spirit of self-learning in work and life
- Actively develop a personal development plan.
- Always have an open attitude to share information with others và be willing to accept change.
- Ownership, responsibility in work, leading to outstanding results.
- Building a culture of cohesion, encouraging colleagues to achieve success.
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's core values and behavioral standards, embodying Techcomer's DNA.
- EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Develop and implement individual business plans to achieve assigned business targets.
Key Relationships - Direct Manager
Senior Manager/ Manager, Retail Banking
Branch Manager
Senior Manager, Direct Sales Center
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Teams inside and outside RBG
Key Relationships - External Stakeholders
Individual customers, competitors…
Success Profile - Qualification and Experiences
Domain Expertise
- At least 5+ years of experience in Banking field in a similar position
- Proficient in using office software: word, excel, powerpoint.
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not apply
Công ty TNHH TM-DV Vân Hậu được thành lập vào năm 1995, là công ty phân phối chuyên nghiệp và được ưa thích nhất trong ngành hàng tiêu dùng nhanh tại Việt Nam. Với thị phần kinh doanh trải dài từ Bắc chí Nam.
Công ty Vân Hậu bao gồm một văn phòng chính tại thành phố Hồ Chí Minh và 4 chi nhánh :
- Vân Hậu Hồ Chí Minh
Văn phòng chính: 403 Trần Xuân Soạn, Phường Tân Kiểng, Quận 7, TPHCM – ĐT: 028 38721555
Chi nhánh Thủ Đức: 991 Kha Vạn Cân, Phường Linh Tây, Thủ Đức, TPHCM – ĐT: 028 38974281
Chi nhánhTân Bình: 18 Cộng Hòa , Phường 4, Quận Tân Bình – ĐT: 028 38110952
Vân Hậu Đà Nẵng: Lô 35-38 đường Yên Thế, khu dân cư Hòa Phát 3 mở rộng, phường Hòa An, quận Cẩm Lệ, thành phố Đà Nẵng - ĐT: (0511)3663 466
Vân Hậu Cần Thơ : 407 Tổ 10B, Hoàng Quốc Việt, khu vực 4, phường An Bình, quận Ninh Kiều, thành phố Cần Thơ - ĐT: (0710)3811 610
Công ty TNHH TM-DV Vân Hậu là doanh nghiệp hàng đầu trong lĩnh vực phân phối các sản phẩm tiêu dùng nhanh mang nhãn hiệu toàn cầu của Tập đoàn BAT tại Việt Nam.
Chính sách bảo hiểm
- Được tham gia BHXH, BHYT, BHTN theo quy định,
- Được tham gia BH 24/24h,
Các hoạt động ngoại khóa
- Du lịch nghỉ mát
- Team building
- Thể thao
- Party
Lịch sử thành lập
- Công ty TNHH thương mại dịch vụ Vân Hậu được thành lập và chính thức đi vào hoạt động vào 01/01/1995
Mission
Trở thành đối tác hàng đầu trong việc phân phối các nhãn hiệu của công ty BAT tại thị trường Việt Nam.