Yamanaka Mart

• Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
• Maintain a willingness to please attitude and give undivided attention to any approaching guest
• Adhere to guest checking in and checking out procedures pertaining to baggage handling
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a spotless Porte Cochere and Drive way
• Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs.
• Provide information to guests about the hotel facilities and services
• Provide guest services and guidance
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
• Maintain a well-groomed hair style and wear clean, shiny well-polished shoes and a neat uniform while on duty
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order before going off duty on each shift
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
• Use the Duty Log to document matters of importance
• Operate Communicates equipment
• Arrange transport and coordinate luggage
• Manage the key system securely

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 6 months experience in guest service or customer service, or an equivalent combination of education and experience.