ZEDER ★ 3.0

Mô tả Công việc

- Respond to Customer Inquiries: Deliver timely and accurate responses via online channels (e.g., CRM, messaging platforms).

- Maintain Professionalism: Interact with customers courteously and professionally.

- Product Knowledge: Develop a working knowledge of our automotive products and services.

- Troubleshooting: Assist with product-related questions or technical concerns.

- Recordkeeping: Maintain detailed and organised records of all customer interactions.

- Collaboration: Share insights and support across team members and shifts.

- Training Participation: Attend structured training to align with our service standards and shift requirements.

- In addition to the duties listed above, the position holder must carry out tasks assigned by the supervisor that are essentially related to duties.

Yêu Cầu Công Việc

- Final-year or penultimate-year student with excellent written English: Critical for customer communication.

- Typing Speed: Minimum of 30 words per minute (WPM).

- Automotive Knowledge (preferred): Candidates with an interest in the automotive field, especially in suspension systems and mechanical products, are preferred but not required. Comprehensive training on product knowledge and industry terminology will be provided during the internship.

- Customer Service Experience: Prior experience or participation in customer support or consulting-related projects is a plus, but not mandatory. A strong interest in customer support and strong communication skills are core factors.

- Strong Problem-Solving Skills: Ability to assess and resolve issues independently, flexibly and effectively.

- Team-Oriented & Self-Motivated: Ability to thrive in both team and solo environments.

- Flexible & Resilient: Capable of adapting to shifting rosters and maintaining performance.