Hanoi Toronto School

Term of contract: 8 months (Can be extended according to company demand)

Key responsibilities
Provide first and continual point of contact from enquiry to enrolment for expat students and families
-Responsible for fielding, filtering, and effectively responding to enquiries, received via telephone, email, social media, and in person;
-Provide information and advice to expat applicants on Admissions from first enquiry through to enrolment;
-Work diligently in a team approach towards set student number targets;
-Undertake regular and timely follow-up to all enquiries, visits and applications to meet minimum response times;

Visit management
-Taking a client service role, be customer focused and ‘front of house’ and represent the school to potential or existing parents, their representatives or agents;
-Plan in depth for each visiting family and organize relevant and informative school tours, inviting and meeting with key staff as appropriate;
-Respond rapidly to drop-in requests for visits;
-Ensure up to date product knowledge, by continually reviewing and seeking out information on the school and its offer.

Follow best practice in the Admissions process
-Follow Admissions standardized procedures and contribute to the effective development of best practice in terms of operation and delivery;
-Effectively deliver school key messages and promises, and ensure these are consistently communicated to potential or existing parents;
-Keep up to date with market intelligence and report on the competitor landscape;
-Ensure all Admissions meeting areas and tour routes are delivering a high-quality experience in line with ISP standards.

Admissions recording and reporting
-Record accurate and timely information relating to school Admissions (enquiries/visits/applications/app withdrawal/starters and leavers) on the school admission system, and other systems as may be required to ensure completeness of data;
-Maintain your own records to report effectively to the Admissions Manager for each enquiry and record timely follow-up actions;
-Assist in producing reports as required.

Communication and customer service
-Build and develop strong and positive relations with Academic and Admissions staff;
-Develop parent liaison and relationships ensuring that word of mouth comments are positive;
-Positively represent the school at all times;
-Provide focused and high quality of customer care at all times.

Benefits
-Competitive salary package.
-14 days of annual leave per year
-Regular working hours from Monday to Friday.
-Opportunities for professional growth and development.
-Exposure to an international working environment.
-Modern and well-equipped office facilities.