Mô tả công việc
People
- Monitor the daily operations of Reservations.
- Develop your team, improve their performance through coaching and feedback, and create performance and development goals for colleagues.
- Drive a great working environment for teams to thrive - linking up departments to create a sense of one team.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Recommend or initiate any HR related actions where needed.
- Shift briefings are conducted in the manager's absence to ensure hotel activities and operational requirements are known.
- Participate in staff recruitment, organize on-the-job and monthly training for all staff, supervise and manage performance to ensure clients’ satisfaction and adherence to IHG Brand Standards and Forbes Standards.
- Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and loca lregulations.
- Schedule employees in line with varying business levels to maximize productivity and minimize payroll costs.
- Works with superiors in the preparation and management of the department’s budget.
- Conduct annual performance evaluations.
Financial
- Help create the department’s annual budget and the setting of departmental goals.
- Control room inventory, including allocation and reservations to areas of maximum yield and blackout dates.
- Review Concerto and PMS availability, keeping sufficient inventory for high-yield segments.
- Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
- Ensure all internal package breakdowns are loaded and in line with Finance department.
- Ensure that the team is aware of the internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the departmentsuperiors.
- Keep the department informed of all changes in systems or procedures.
- Monitor reservation pick-up for the coming months.
- Manage “no-show” reservations and cancellations by investigating, recording, and following up on penaltycharges.
- Review group bookings, ensure room rates and billing instructions match contracts, and manage roominventory on business blocks.
- Manage allotments for Wholesales FIT.
- Prepare reports as requested (e.g., Commission,
- Reward Nights Reimbursement, Miscellaneous reports, etc.).
- Monitor upselling targets and encourage the team to yield more revenue.
Guest Experience
- Maintain a high level of product and service knowledge about all IHG Hotels in your region.
- Review and follow up on waitlist reservations.
- Maintain knowledge of special rates/ offers/promotions.
- Monitor OTA/ TA extranets.
- Ensure OXI must be reviewed and balanced at least twice everyday.
- Ensure arrivals/ VIP bookings must be checked carefully and well prepared before check-in.
- Ensure RIMS configuration/ confirmation, amendment, cancellation, transfer confirmation letters/ pre-arrival and post-stay emails/ e-folio setup in corporate design and accurate information.
- Keep close follow-up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events, etc.).
- Maintain all reservation standards/ IHG Brand
- Standards/ Forbes Standards. Internally audit telephone and upselling skills.
Responsible Business
- Prepare and execute action plans which increase reservation sales and associated business.
- Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
- May also serve as Manager On Duty (MOD) on request.
- Perform any other duties that management may assign from time to time.
Quyền lợi được hưởng
Yêu cầu công việc
Qualifications
• Diploma in Business, or Vocational Certificate in Hotel Management, or related field
Experience
• Service years in the field: At least 2 years related experience or an equivalent combination of
education and experience.
• Service years at supervisor/manager level: At least 1 year in Reservations supervisory experience.
Knowledge and skills
• Proficient in the use of Microsoft Office Tasks
• Opera PMS knowledge
• Demonstrated ability to interact with customers, employees, and third parties that reflects
highly on the hotel, the brand, and the Company
• Ability to investigate systems malfunctions or user-input errors
• Ability to analyze data, make meaningful conclusions, and base sound decisions and strategies
on these
• Knowledge of industry-specific terminology such as ADR, RevPAR, on-the-books, etc.
• Ability to adapt to a frequently changing market environment. Be proactive and able to “think
outside of the box”.
• Experience with reporting and market performance reports.
• Problem-solving, reasoning, motivating, organizational, and training abilities
• Ability to work under pressure
Language
• Excellent listening, speaking, reading, and writing skills in English to facilitate the communication
process
Yêu cầu hồ sơ
Resume
Certificates related to applied position
Ẩn mình giữa những núi đá vôi cao chót vót và những hòn đảo tươi tốt, Hôtel Perle D'Orient Cat Ba – MGallery chào đón du khách đến với thế giới tĩnh lặng vẻ đẹp, sự khám phá nhàn nhã và những thú vui cây nhà lá vườn. Khu nghỉ dưỡng mang lại một mang tính quốc tế với phong cách Đông Dương cổ điển, đồng thời mang đến cho du khách tầm nhìn tuyệt đẹp ra Vịnh Lan Hạ và Vườn Quốc gia Cát Bà gần đó. Với cách bố trí theo phong cách mở được mô phỏng theo những ngôi nhà truyền thống của Việt Nam, mỗi phòng trong số 121 phòng tại Hôtel Perle D'Orient đều được thiết kế để gợi lên lịch sử lâu đời của Đông Dương. Đó là một lịch sử trở nên sống động trong phong cách trang trí nội thất đầy đủ tiện nghi: gỗ cứng chất lượng cao sàn nhà, bồn tắm có chân đế kiểu cũ, ghế đan bằng mây, quạt trần truyền thống và các chi tiết phức tạp. các mẫu ốp lát. Tất cả đều sử dụng chất liệu và nội thất cổ điển mang hơi thở Đông Dương thời hoàng kim