Khách Sạn Apricot Hotel Hà Nội

* Reservations Management:
- Handle reservation requests through various channels, including phone, email, and online booking platforms.
- Accurately enter guest information and booking details into the reservation system.
- Assist guests in selecting the most suitable rooms and packages based on their preferences and needs.
- Send out prompt and professional booking confirmations.
* Customer Service:
- Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns in a courteous and friendly manner.
- Assist with modifications, cancellations, and special requests, ensuring the best possible guest experience.
- Maintain in-depth knowledge of the hotel's services, amenities, and special offers for effective upselling.
* Inventory Management:
- Monitor room availability, rates, and occupancy to maximize revenue.
- Stay informed about ongoing promotions, packages, and discounts to inform guests of available options.
- Collaborate closely with other departments, such as the front desk and housekeeping, to ensure a smooth guest experience.
* Team Collaboration:
- Work closely with the entire hotel team to guarantee a coordinated guest experience.
- Participate in training programs and meetings to stay updated on hotel policies, procedures, and industry trends.