La Casa Hanoi Hotel

JOB SUMMARY:

Support customers, staffs to have the full understanding of products and using whilst enhance customer experience in the process of pre-sale and aftersales.

KEY ACCOUNTABILITIES

Receive products from Company (Restaurants/Stores/Admin… ) and customers that need to be repaired.

Provide remote troubleshooting support to company and customers via chat, email, and phone.

Check the condition and operation of the product to be repaired.

Consult with company and customers to determine their repair needs.

Perform repairs according to requirements and ensure product quality after repair.

Improve and update product warranty and maintenance procedures.

Update and add to product user guides for company and customers and internal use.

Conduct periodic warranty and maintenance of equipment and machinery.

Participate in training programs from the firm and the company.

Regularly update new products and services as needed.

Complete other tasks as assigned by Manager.

• Competitive salary.
• Full benefits.
• 13th month salary, ceremony, Tet.
• The opportunity to experience high-end service.

JOB REQUIREMENT

• Vocational College grarduation with related field: mechanical, machinery,…
• 2+ years of experience in repairing accessories: watches, lighters, phones, electronic equipment warranty center,
• Error diagnostic.
• Error diagnostic parameters quick release, event replacement skills.
• Teamwork ability to support colleagues.
• Strong communication skills.
• High sense of Carefullness, Responsibility, learning new products and looking for solutions.
• Working under pressure.

74A Hai Ba Trung Street, Sai Gon Ward, Ho Chi Minh city