La Casa Hanoi Hotel

We are seeking an experienced and professional F&B Operations Manager to oversee all food and beverage operations and deliver an exceptional guest experience. The ideal candidate will be responsible for forecasting, planning, and managing F&B orders, staffing, and financial performance. This role aims to maximize sales and revenue through outstanding customer satisfaction and strong employee engagement.

Responsibilities

1. Operations Management:

• Establish and maintain excellent Customer Relationship Management (CRM) practices to ensure guest satisfaction and repeat business.

• Proactively manage and resolve guest complaints, turning challenges into positive experiences.

• Ensure staff maintain professional appearance, grooming standards, and comply with company uniform policies.

• Foster strong teamwork and effective collaboration between staff and management.

• Monitor and improve staff communication skills with both local and international guests.

• Ensure strict adherence to food (kitchen) and beverage (bar) control policies.

• Prepare and manage staff duty rosters, ensuring optimal labor cost control and consistent service levels.

• Optimize the use of all equipment, tools, and machinery within the F&B department.

2. Sales, Profitability & Cost Control:

• Achieve budgeted targets for food and beverage sales, labor costs, and overall profitability.

• Conduct regular market analysis to ensure competitive pricing strategies.

• Build and maintain strong relationships with customers, partners, and stakeholders through effective public relations activities.

3. Product & Service Quality:

• Implement and maintain quality assurance systems to ensure consistency in food and beverage standards.

• Ensure service excellence in line with brand standards and guest expectations.

4. People Management:

• Oversee daily restaurant operations across all shifts, ensuring smooth workflow and cleanliness.

• Train, coach, and develop employees in line with company policies and procedures.

• Promote a positive work environment to enhance employee engagement and retention.

5. Administration & Planning:

• Develop and maintain departmental policies, procedures, and control systems.

• Collaborate with Sales & Marketing to coordinate group bookings, events, and banquet requirements (proposals, contracts, and function plans).

• Lead menu planning initiatives and implement upselling strategies.

• Oversee procurement, inventory control, and maintenance of equipment and supplies.

• Competitive salary package

• Full statutory benefits in accordance with labor law

• Sales incentives based on achievement of targets

• 13th month salary and additional bonuses for holidays and Tet

• Opportunity to work in and experience a high-end service environment

Qualifications & Requirements

• Bachelor’s degree in Tourism, Hospitality Management, or a related field.

• Minimum 5 years of relevant experience in a similar position within a 4–5 star restaurant or fine dining environment.

• Strong knowledge of fine dining service standards; training and coaching skills are essential.

• Solid understanding of menu development, recipes, and food costing is an advantage.

• Proficient in POS systems and restaurant management software.

• Strong organizational and management skills, with the ability to monitor staff activities, reports, and operational data accurately.

• Excellent interpersonal and communication skills.

• Fluent in English.

Working Place: 74B Hai Ba Trung Street, Sai Gon Ward, Ho Chi Minh city