Mandala Hotel & Suites Bắc Giang

• Maintaining high standards of services and products with clear management procedures

• Participating in building business plans to apply for department and preparing annual budgets, revenues and other expenses

• Pushing department’s outlets development and using creative methods to make revenues, increase average spend, cost and profit but achieve productivity rate and effective cost

• Improving department’s revenues by increasing sales, changing management methods applied for area of sales (restaurants, bars, …)

• Ensuring guest service standards, making guests feel comfortable and warm welcomed

• Increasing guest’s satisfaction by warm and friendly manners

• Handling guest complaints; maintaining guest service with high standards

• Managing, pushing and organizing personnel structure to improve food & beverage service’s qualities and creations in accordance with resort standards

• Comparing resort’s activities, services standard with the competitors’ in hospitality’s food & beverage and offering for changes (if necessary)

• Building, costing and updating all menus for foods and drinks

• Ensuring that all documents, menus, sale information have good qualities and making sure the prices match with business strategy

• Training, coordinating, organizing, leading and pushing all department staffs

• Developing working relationships with other departments and suppliers

• Collaborating with Executive Chef to create menus, purchase and update cooking instructions

• Being responsible for good working condition of equipment and interior

• Participating Department Head’s meetings

• Evaluating annual performance of all management levels under Food & Beverage Manager’s responsibility; setting goals and making sure that evaluation is conducted absolutely

• Planning training programs in collaboration with management levels under Food & Beverage Manager’s responsibility

• Ensuring Duty Roster is arranged suitably with resort’s occupancy forecasts

• Setting Duty Roster/ Worksheet with productivity which is appropriate with budget for teams including both breaks and holidays

• Engaging in preparation and implementation of department’s training plans for all new and existing staffs (department training, daily 5 minutes training)

• Collaborating with Human Resources Department in recruiting staffs

• Conducting meetings for annual staff performance evaluation

• Ensuring staff consistency and compliance with cash control, accounting and other internal control processes

• Ensuring foods & drinks cost comply with requirements set by resort

• Respecting the resort’s commitments with environmental issues: energy saving, recycling, waste sorting.

• Being responsible for people and property safety and security in assigned area

• Discuss with Purchasing manager in choosing suppliers and ordering.

• Following food & beverage’s items usage

- Competitive salary range

• Graduated from high school and higher

• Having degrees and certificates related to the profession

• Having at least 03 years working experience as the same position in 4 – 5 stars hotel/ resort

  Phone: 0911 812 713 (zalo HR)

Lot D14b, Northern Cam Ranh Peninsula Tourist Area, Cam Hai Dong Commune, Cam Lam District, Khanh Hoa Province