Việc làm Nissin Electric Việt Nam
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Nissin Electric Việt Nam
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Expert, Corporate Supporting Services (40000248)
Nissin Electric Việt Nam
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
05/12/2024
Hạn nộp hồ sơ:
04/01/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
7 - 8 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Key Accountabilities (1)
COROPRATE SUPPORTING SERVICES
Key Accountabilities (2)
CORPORATE SERVICE QUALITY MANAGEMENT và MONITORING
Key Accountabilities (3)
CORPORATE SERVICE QUALITY STANDARD MAINTENANCE
CORPORATE SERVICE QUALITY ENHANCEMENT
Success Profile - Qualification and Experiences
Ability to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them
COROPRATE SUPPORTING SERVICES
- Providing support to BB clients and BB Branches ONLY through client transactional journey ((PRE-Transaction --> IN-transaction --> POST-Transaction) across the bank's products và services as set in the service standards and/or promised by the Bank under business programs/ agreements, including handling feedback/complaints.
- Being the “expert agents” (2nd layers” in service và support flow starting from the single-contact-point, so called "Client Contact Center" (CCC)
- Act as technical experts to provide guidance, instructions, supporting to Clients in preparing transaction requests so they can make transaction requests successfully. (PRE-Transaction journey)
- Support, update client re transaction status, additional supporting docs/info, exceptional approval required…across GTS products / services và lending (IN-Transaction journey)
- Support, update client re transaction status, additional supporting docs/info, additional services required…across GTS products / services và lending (POST-Transaction journey)
- Ensure all enquiries và supporting requests are answered/resolved in compliance with the Bank's và legal regulations
- Full compliance and achievement in service standards offered/agreed to each rainmaker
- Periodic consolidate service và support request report including statistics of service SLA, support quality, clients feedback/comments, etc
Key Accountabilities (2)
CORPORATE SERVICE QUALITY MANAGEMENT và MONITORING
- Supporting in managing và monitoring GTS service across the bank's products và services as set in the service standards and/or promised by the Bank under business programs/agreements and ensure those are met by other functional teams (Chain coordinator)
- Supporting in managing và oversighting team members in solving “complicated” client issues including involvements of multi-functional teams and where technical / exceptional solutions required
- Supporting in managing và be responsible for all clients’ issues including consulting, supporting clients in preparing transaction requests, information / supporting docs required, etc..including handling feedback/complaints.
- Supporting in managing, leading and coordinating functional teams involved in transaction processing steps with objectives of meeting service standards agreed with Clients, risks are controlled/mitigated, compliance objectives are achieved. Periodic consolidate service và support request report including statistics of service SLA, support quality, clients’ feedback/comments, etc.
Key Accountabilities (3)
CORPORATE SERVICE QUALITY STANDARD MAINTENANCE
- Supporting in managing và be accountable to deliver client service standards for GTS related activities for all clients and coordinate the service delivery team and other internal stakeholders (GTS Service Managers, Service standard/policy make, etc.) to develop clients' service proposition and manage clients' service needs, identify opportunities and deliver the Bank's services post successful mandate of the clients.
- Supporting in managing to ensure optimum service delivery by monitoring of transaction dashboard and proactive review of client data
- Uphold good conduct - ensure full compliance with regulations, policies, and procedures
- Supporting in managing và supporting in reviewing the process of consolidating service process and transactions and provide advice on improvement of service standards
CORPORATE SERVICE QUALITY ENHANCEMENT
- Responsible for gathering Voice of Customer (VOC) (feedback) from key accounts in terms of service and sales capabilities offered by GTS, and to collate and report back the findings to the GTS Service Director and other key stakeholders to make aid in decision making
- Manage corporate relationships and encourage client providing feedback on the service quality
- Logging and handling of non-standard enquiries and liaise with the other functional teams to resolve.
- Gather feedback from client / conduct service reviews with selected clients and identify and close gaps between clients’ needs and service delivery
Success Profile - Qualification and Experiences
- Qualification: Bachelor’s degree or its equivalent and a relevant professional qualification will be beneficial (i.e. not required) in data analytics, marketing, or project management
- Experience: 7+ years of relevant experience in a coordinating role in the frontline units of a business with a large portfolio of customers
- English: TOEIC 650 or equivalent
- Technical Knowledge:
Ability to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them
- Demonstrate an experience in leading an effective cross functional team
- Excellent communication skills and assertiveness and strong sense of initiative
Khu vực
Nissin Electric Việt Nam
Xem trang công ty
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
Công ty TNHH Điện Nissin Việt Nam là công ty con thuộc tập đoàn Điện Nissin (Trụ sở chính: Kyoto).
Kể từ khi thành lập năm 2005, chúng tôi đã tham gia kinh doanh phụ tùng thiết bị, kinh doanh hệ thống ống dẫn busduct trên cơ sở công nghệ gia công các sản phẩm cao cấp cho các công ty điện lực mà chúng tôi đã phát triển trong nhiều năm tại Nhật Bản.
Vào tháng 3 năm 2020, việc tân trang cải tạo lại nhà máy số 1 và số 3 hoàn thành, năng lực sản xuất đã được tăng lên đáng kể. Từ tháng 4 năm 2020, chúng tôi cũng bắt đầu lĩnh vực kinh doanh mới chuyên về Fine Coating, với mục đích mở rộng hơn nữa việc kinh doanh trong tương lai.
Tất cả nhân viên của chúng tôi luôn cố gắng hết sức để tuân thủ nghiêm ngặt ngày giao hàng, cung cấp hàng hóa với chất lượng Nhật Bản - giá cả Việt Nam, đáp ứng được sự mong đợi của khách hàng. Vì vậy, rất mong quý công ty hãy xem xét sử dụng công ty chúng tôi.
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