Pan Pacific Hanoi

• Professional working environment.
• Attractive remuneration and insurance package.
• Meals and laundry are provided by the hotel.
• Opportunity to join international training and development programs.
• Special food and beverage discount.
• Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members.
• Social Insurance contribution as per Vietnam Labor Law and 24/7 Accident Insurance.
• Annual health check-ups, summer vacation, and many outing activities.

Primary Responsibilities:

Sales & Client Management

• Proactively manage a portfolio of corporate accounts within the assigned geographical/business market to exceed budgeted room revenue.
• Conduct a minimum of 20 physical sales calls per week and perform telesales as required.
• Develop and maintain strong relationships with key corporate clients to maximize repeat business across all hotel services including rooms, events, and restaurants.
• Identify and pursue new business opportunities; develop strategic sales action plans to convert prospects into clients.
• Represent the hotel at industry events, exhibitions, and client functions to promote brand visibility and strengthen relationships.
• Provide ongoing account servicing and gather client feedback to ensure high satisfaction levels and service recovery where necessary.

Market Intelligence & Reporting

• Maintain an up-to-date marketing database, including detailed account profiles (usage patterns, historical growth, key contacts, competitor activity).
• Monitor and report on competitor activities, including promotions, rates, and events to support strategic positioning.
• Financial & Revenue Responsibilities
• Meet and exceed assigned revenue and room night targets, ensuring contributions align with departmental and hotel-wide goals.
• Prepare periodic reports on sales performance, market trends, and account development progress.

Administration

• Ensure timely and accurate maintenance of all sales documentation, client communication, and reporting tools.
• Guest Relations
• Engage clients through regular in-person meetings, entertainment, and communication to enhance loyalty and retention.
• Handle client concerns or issues promptly, ensuring follow-up and resolution are conducted professionally.

Cross-Functional Collaboration

• Work closely with internal departments (Banquet, Reservations, Front Office, etc.) to deliver seamless guest experiences and drive cross-selling opportunities.
• Participate in hotel-organized functions and contribute to a collaborative, guest-focused culture.

Training & Human Resources

• Serve as a role model, consistently upholding Pan Pacific's values and standards.
• Foster a respectful, inclusive work environment, free of harassment and discrimination.
• Support cross-cultural awareness and manage diversity in the workplace with sensitivity and understanding.

Qualifications & Experience:

• Bachelor’s degree in Business, Hospitality, or related field.
• 3-5 years of hotel sales experience, preferably in CORP.
• Proven track record in key account management, sales targets, and contract negotiations.
• Strong knowledge of CORP market trends, sales strategies, and CRM systems.

Key Skills:

• Sales & Negotiation: Strong ability to secure and grow business.
• Client Management: Builds and maintains long-term relationships.
• Communication & Presentation: Fluent in English and Vietnamese preferred.
• Problem-Solving & Adaptability: Handles challenges with quick thinking.
• Time Management: Multitasks and meets deadlines effectively.