Thoth AI

Job Summary: We are seeking a highly organized and proactive Site Manager to oversee operations at our BPO facility in Vietnam. The ideal candidate will be proficient in English, excel in communication with clients and internal teams, and have experience in setting up office operations. This role requires a dynamic individual capable of managing various stakeholders, including customers, HR, project managers team, suppliers, and IT teams, while also traveling abroad as necessary.

Key Responsibilities:

• Operational Leadership: Oversee daily site operations, ensuring seamless execution of data annotation and AI-driven projects, in line with company goals and industry standards.
• Team Development: Lead and mentor a diverse team of professionals, fostering a culture of innovation and excellence in the delivery of AI-based services.
• HR and Project Management: Manage site-specific HR activities and projects, including the recruitment and management of teams dedicated to content moderation, data labeling, and testing services.
• Client Engagement: Act as the primary liaison with clients, ensuring their needs are met and expectations exceeded, particularly in relation to AI and data-focused projects.
• Quality Control: Implement rigorous quality assurance processes to maintain the highest standards in data annotation and testing deliverables.
• Safety and Compliance: Enforce industry-specific safety and compliance standards, ensuring all operations meet local and international regulations.
• Financial Oversight: Manage the site budget, optimize resource allocation to support the efficient delivery of BPO services in the AI sector.
• Problem Solving: Quickly identify and resolve operational challenges, minimizing disruptions to project timelines and client deliverables.
• Reporting: Prepare detailed reports on site performance, client satisfaction, and project milestones, keeping senior management informed.
• Travel Requirements: Be willing to travel abroad for client meetings, site assessments, and other business-related activities as needed.

Qualifications:

• Native Vietnamese speaker with excellent English communication skills.
• Bachelor’s degree in Project Management, Business Administration, HR Management, or a related field.
• Minimum of 5 years of experience in site management, or HR, with a strong preference for experience in the BPO or IT industry, particularly within AI-driven environments.
• Proven track record in managing teams and complex projects within the AI or tech-driven BPO sector.
• Strong understanding of the AI industry, including data annotation, content moderation, and testing processes.
• Exceptional leadership, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines.

Preferred Qualifications:

• Experience with AI-specific projects, particularly in data annotation and testing.
• Familiarity with Vietnamese regulations and standards in the BPO and tech industries.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.