AhaSlides - Audience Engagement Platform

About the Role

As an Account Manager, you will be a strategic advisor and trusted partner to our top-tier clients. You will lead customer onboarding, guide clients to realize value through the full lifecycle, and proactively identify opportunities for expansion and long-term partnership.

You’ll collaborate closely with Sales, Product, and Growth teams to deliver an exceptional enterprise experience — while continuously improving our playbooks and processes to scale customer success.

This role is ideal for someone who’s highly customer-centric, data-informed, commercially savvy, and excited to shape the future of how enterprises engage with AhaSlides.

What You’ll Do

Activation & Strategic Onboarding

• Own the onboarding experience for new enterprise clients, ensuring rapid time-to-value while building genuine connections from day one.
• Partner with client stakeholders to understand their unique challenges and co-create success criteria and align AhaSlides to their key initiatives.
• Design scalable onboarding frameworks and contribute to the evolution of enterprise playbooks.

Adoption, Engagement & Value Realization

• Drive deep adoption of AhaSlides across teams, departments, or regions by understanding individual user needs and motivations.
• Analyze usage data to identify adoption gaps, engagement trends, and expansion signals, then personally reach out to help users unlock value
• Run regular business reviews with senior stakeholders to communicate value, share insights, and influence future adoption strategies.
• Serve as the internal voice of the customer — advocating for enterprise needs in product development and support processes.

Expansion, Renewals & Account Growth

• Maintain a proactive renewal strategy by building trust and demonstrating continuous value, ensuring clients see you as a true partner. Identify and close upsell opportunities in partnership with Sales (e.g. new teams, additional licenses, training services).
• Build and maintain relationships with key decision-makers, influencers, and power users.
• Help design tiered customer success strategies based on account segmentation and growth potential.

What You Bring

• 5+ years of experience in Enterprise Customer Success, Strategic Account Management, or a similar client-facing role, preferably at a SaaS company.
• Proven ability to manage and grow large, complex customer relationships with executive-level stakeholders.
• Strong commercial instincts — comfortable with renewal ownership and expansion strategy.
• Excellent communication and stakeholder management skills, with the ability to influence and guide client decision-makers.
• A data-driven mindset with experience using tools like HubSpot, Mixpanel, or similar to drive insights and automation.
• Strategic thinker who’s also happy to roll up sleeves and dive into tactical execution.
• Experience working with customers in education, corporate training, or live events is a strong plus.
• Comfortable working in US or European time zones when necessary to align with enterprise client schedules.
• Confidence with online meetings - you enjoy engaging with clients virtually.

Why Join AhaSlides?

✨ Join a fast-growing SaaS startup with a global user base

? Grow your skills across content, digital, and product marketing

? Work with a team that’s agile, supportive, and passionate

? Hybrid work with flexible hours and real ownership

? Ready to Apply?

• Send your CV or LinkedIn profile to [email protected] or apply directly on LinkedIn. We’d love to hear from you!