Bay Resort Hoi An

CORE WORK ACTIVITIES

• Maintain confidentiality of proprietary materials and protect the privacy of guests and coworkers by following company policies and procedures.
• Ensure a clean, professional appearance by adhering to uniform and hygiene standards.
• Perform other duties as assigned by supervisors.
• Address guest needs in a timely, professional manner, anticipating their service requirements and acting on preferences whenever possible.
• Use company-specific processes to resolve issues and build trust with guests.
• Greet guests warmly, using their names when possible, and express appreciation with a sincere farewell.
• Engage with guests about their stay, property services, and local attractions.
• Use clear, professional language when communicating with guests and coworkers.
• Answer phones promptly, using proper etiquette, including transferring calls and taking messages accurately.
• Prepare written documents (e.g., daily logs, business letters) and ensure accuracy through proofreading.
• Maintain effective communication with colleagues to exchange necessary information.
• Support coworkers, treating them with dignity and respect, and fostering positive relationships across departments.
• Collaborate with others to promote teamwork and achieve shared goals.
• In support of Sales & Marketing, handle general office duties like filing, emailing, typing, faxing, and managing mail to ensure smooth operations.
• By maintaining a professional demeanor, communicating effectively, and working as a team, help deliver an exceptional experience for guests and ensure the smooth running of the department.

• Days off/week: 2 days | 2 ngày nghỉ hằng tuần
• Competitive package| 13th salary month - Phúc lợi cạnh tranh | Lương tháng 13
• Full salary & service charge, social insurance during probation (following the labour laws) | Hưởng nguyên lương và phí phục vụ, tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
• Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance |Tham gia bảo hiểm y tế theo chính sách của khách sạn: Bảo hiểm xã hội, bảo hiểm y tế và bảo hiểm thất nghiệp
• National and international training courses | Các khóa đào tạo trong và ngoài nước
• Opportunity to develop career | Cơ hội phát triển nghề nghiệp

• Education: Bachelor of Degree.
• Fluent in English, confident and be able to work independently.
• Prefer candidates with experience in similar position.
• Be well-organized and be able to multitask.
• Be careful, responsible and ensure the confidentiality of documents.