ECRM

YOUR ROLE

Ocean Customer Service Administrator is responsible for implementation of the new customers and maintains the relationship with existing customers. They will be first contact of customers for problem solving, support and solution. Moreover, they also work closely with Procurement & Pricing Department to maintain a profitable gross yield, Finance department for customer’s payment, Legal department for contract and others if any.

WHAT ARE YOU GOING TO DO?

· Implementing and managing new customer’s profile to ensure that all information is comply with CEVA’s regulation and policy.

· Smoothly managing existing customer.

· Managing and validating export booking request from agents and customers

· Ensure CEVA performance toward customer with Monthly/Weekly customer visiting

· Forecasting export volume

· Key contact with customer, supporting and solving customer’s issue

· Other tasks assigned by supervisor

WHAT ARE WE LOOKING FOR?

· At least 6 months of experience in ocean freight/ ocean services

· Fresher with strong knowledge of Logistics industry is acceptable

· English Communication skill

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.