ECRM

• Work in shifts, work from home/ remotely
• Working schedule according to company arrangements
• Average working time 46 hours/week
• 2 days off/ week (weekday)

WHAT YOU WILL DO

• Support merchants, and customers to handle orders problems in Japanese, English as well as Vietnamese;
• Receive, investigate, and resolve customer inquiries and complaints;
• Coordinate with departments in the company to support and solve customer problems, and improve the company's services;
• Manage and maintain customer information database;
• Other tasks as assigned by the manager.

• Attractive salary, bonus
• 13th-month salary, annual salary review
• Social & medical insurance in line with Vietnamese Labor Law
• Vouchers on Capichi App for employees
• Monthly and quarterly gifts ..
• Young, dynamic environment, agile mindset, product ownership mindset
• A multicultural working environment

• Japanese equivalent to N2 level;
• English equivalent to Toeic 700-750, or IELTS 6.0-6.5
• Good communication, self-discipline, and responsibility for work;
• No prior customer service experience is required;
• Experience in a similar position is a plus;
• Age: Prefer under 27.