DIANA UNICHARM ★ 3.5

MAIN RESPONSIBILITIES

• Manage and lead the team in achieving sales targets and providing excellent customer service.
• Supervise the operations of team leaders/staff to ensure compliance with operational standards and procedures, and address any issues or discrepancies when needed in the project.
• Plan and coordinate all daily, weekly, and scheduled activities for the entire Operations team. Analyze processes and results based on the business requirements of the company and customer demands.
• Responsible for reporting operational performance metrics on a daily/weekly/monthly/quarterly basis. Continuously update and report actions/solutions/results for each service metric to the management team in a timely manner.
• Participate in strategic planning and setting project goals according to the partner's KPI standards and provide detailed reports to management.
• Handle tasks assigned by management.

AUTHORITY

• Access to system applications and tools necessary for the work of the telephonist.
• Authorized to access system accounts.
• Able to communicate directly with partners about operational work.
• Can propose operational requirements or adjustments to management during the course of operations.

RESPONSIBILITIES

• Complete assigned tasks quickly and accurately.
• Take full responsibility for the work assigned.

REQUIREMENTS

• University degree.
• At least 3 years of experience in direct sales or telesales.
• Experience in a Supervisor or similar role.
• Preference for Northern Vietnamese accent.
• Strong management skills.
• Analytical skills.
• Planning skills.
• Attention to detail and precision.
• Communication and problem-solving skills.
• Good knowledge of sales operations, processes, and controls, and/or Call Center operations.
• Ability to multitask and remain calm under pressure.
• Proven leadership with a winning mindset.
• Proven ability to manage and motivate a team to achieve sales targets.
• Strong analytical and reporting skills.
• Open to learning and development.

BENEFITS

• Salary: 20 - 22.5M 
• Full participation in insurance according to legal regulations.
• Support for personal events (weddings, funerals, illness) based on company policies.
• Professional work environment.
• Opportunities for team-building activities and participation in cultural, artistic, sports, and teamwork events.
• Bonuses for holidays, 13th-month salary, and full annual leave benefits.
• Cash bonuses for all public holidays throughout the year (e.g., National Day, Labor Day, Children’s Day, Mid-Autumn Festival, Women's Day, etc.), travel allowances, birthday gifts, etc.
• Dynamic, comfortable work environment with opportunities for open communication, learning, and career advancement.

LOCATION

38 Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City