MAIN RESPONSIBILITIES
- Manage and lead the team in achieving sales targets and providing excellent customer service.
- Supervise the operations of team leaders/staff to ensure compliance with operational standards and procedures, and address any issues or discrepancies when needed in the project.
- Plan and coordinate all daily, weekly, and scheduled activities for the entire Operations team. Analyze processes and results based on the business requirements of the company and customer demands.
- Responsible for reporting operational performance metrics on a daily/weekly/monthly/quarterly basis. Continuously update and report actions/solutions/results for each service metric to the management team in a timely manner.
- Participate in strategic planning and setting project goals according to the partner's KPI standards and provide detailed reports to management.
- Handle tasks assigned by management.
AUTHORITY
- Access to system applications and tools necessary for the work of the telephonist.
- Authorized to access system accounts.
- Able to communicate directly with partners about operational work.
- Can propose operational requirements or adjustments to management during the course of operations.
RESPONSIBILITIES
- Complete assigned tasks quickly and accurately.
- Take full responsibility for the work assigned.
REQUIREMENTS
- University degree.
- At least 3 years of experience in direct sales or telesales.
- Experience in a Supervisor or similar role.
- Preference for Northern Vietnamese accent.
- Strong management skills.
- Analytical skills.
- Planning skills.
- Attention to detail and precision.
- Communication and problem-solving skills.
- Good knowledge of sales operations, processes, and controls, and/or Call Center operations.
- Ability to multitask and remain calm under pressure.
- Proven leadership with a winning mindset.
- Proven ability to manage and motivate a team to achieve sales targets.
- Strong analytical and reporting skills.
- Open to learning and development.
BENEFITS
- Salary: 20 - 22.5M
- Full participation in insurance according to legal regulations.
- Support for personal events (weddings, funerals, illness) based on company policies.
- Professional work environment.
- Opportunities for team-building activities and participation in cultural, artistic, sports, and teamwork events.
- Bonuses for holidays, 13th-month salary, and full annual leave benefits.
- Cash bonuses for all public holidays throughout the year (e.g., National Day, Labor Day, Children’s Day, Mid-Autumn Festival, Women's Day, etc.), travel allowances, birthday gifts, etc.
- Dynamic, comfortable work environment with opportunities for open communication, learning, and career advancement.
LOCATION
38 Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City
Trải qua hơn 50 năm trưởng thành và phát triển, Công ty Cổ phần Dược Danapha (trụ sở tại Đà Nẵng) tự hào là một trong những doanh nghiệp sản xuất và kinh doanh dược phẩm uy tín hàng đầu tại Việt Nam, với hai nhà máy đang hoạt động đạt chuẩn GMP-WHO Đông dược và thuốc tân dược Non Beta lactam, Công ty Cổ phần Dược Danapha hiện đang hướng đến nguồn nhân lực chất lượng cao góp phần vào sự phát triển bền vững và thịnh vượng của Công ty. Môi trường làm việc thân thiện, quan điểm làm việc chuyên nghiệp, tạo điều kiện thuận lợi cho sự phát triển cá nhân, Danapha là điểm đến lý tưởng của những ứng viên có mong muốn đóng góp cho sự phát triển của Công ty