JEMMIA

JOB DESCRIPTION:

• We are looking for a detail-oriented and proactive System Administrator to manage and maintain JEMMIA’s IT infrastructure, including end-user support, system and network administration, and security. This role will be critical in ensuring the smooth operation of our hardware, software, networks, and enterprise systems, while also providing day-to-day technical support to staff.

KEY RESPONSIBILITIES:

1. IT Helpdesk & End-User Support:

• Respond to and resolve user-reported technical issues related to computers, software, and peripheral devices.
• Install, configure, and upgrade hardware and software for employees.
• Perform repair and preventive maintenance on IT equipment.
• Use remote tools to diagnose and resolve user problems in a timely manner.

2. System and Network Administration:

• Administer and maintain LAN, WAN, and Wi-Fi networks, including switches, routers, and firewalls.
• Manage systems such as Domain Controller, Email, Website, Portal, and File Servers.
• Monitor and optimize system performance, availability, and security.
• Maintain security infrastructure and ensure IT compliance standards are met.

3. ERP System Support:

• Support the operation and administration of the company’s ERP system.
• Collaborate with internal departments and external vendors to ensure seamless ERP performance and successful project delivery.

4. Infrastructure Monitoring & Incident Response:

• Continuously monitor server and network infrastructure for performance, failures, and vulnerabilities.
• Troubleshoot and resolve technical issues to minimize system downtime.
• Replace or upgrade hardware components when repair is not possible.

5. Network & Internet Security:

• Implement security measures to safeguard data and prevent unauthorized access.
• Maintain and update firewalls, antivirus, and endpoint protection systems.
• Proactively prevent threats such as data leakage, malware, and system vulnerabilities.
• Respond to and resolve network-related security incidents.

6. User Training & Documentation:

• Provide user training and documentation for common IT systems and applications.
• Support employees in using internal tools and technologies efficiently.

QUALIFICATIONS:

• Bachelor’s or college degree in Information Technology, Computer Science, Network Engineering, or a related field.
• 2–3 years of experience in system/network administration or IT support roles.
• Solid understanding of Windows Server, Active Directory, networking principles, and cybersecurity fundamentals.
• Experience with ERP systems (implementation or administration) is a strong plus.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications are a plus.

BENEFITS:

• Salary negotiable based on ability (range open from 14m to 18m).
• The year-end bonus can be up to 3 months' salary depending on performance.
• Holiday bonuses, individual bonuses for outstanding achievements or valuable contributions to the company's operations and activities.
• Salary review: once a year.
• Dynamic and professional working environment.
• Opportunities for development and advancement in the field of luxury business.
• Participate in training courses to enhance skills and professional knowledge.
• Company trip, team building and other company activities: Pantry, Happy hour, Birthday, Mid-Autumn Festival, Noel, YEP, Tet,...
• Enjoy annual health check-ups and opportunities to join company-sponsored sports activities, including gym, football, and badminton.

INFORMATION:

• Work hours: Monday - Friday: 9:00 a.m - 6:00 p.m.
• Location: 48Bis Tran Dinh Xu St, Co Giang Ward, District 1, HCMC.