VSII - VietSoftware International ★ 3.1

JOB DESCRIPTION

- Receive and support customer requests/issues related to our software products.

- Accompanycustomers throughout the case resolution journey, ensuring clear, transparent, and timely communication.

- Collaborate closely with internal teams to identify effective solutions. Capture customer feedback, identify recurring issues, and suggest product or process improvements.

- Prepare reports and provide updates on case status for relevant stakeholders.

REQUIREMENT

- Education background: Graduated from College or University majoring in Information Technology, business, or equivalent field.

- 1+years of customer service, technology industry, or related experience.

- Good relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)

- Good at multi-tasking, task prioritization and time management.

- Collaborative team player with strong stakeholder management skills

BENEFITS

- Attractive remuneration package (competitive salary, bonus)

- Performance review twice a year

- Social Insurance, Health insurance, Unemployment insurance in accordance with Vietnam Labor Law

- 12 Annual Leaves & 10 Sick Leaves per year;

- Complete &professional working procedure & policy system

- Flexible training programs

- Very good working environment with 3 core values: Collaboration as methodology & Behave like family; Compete by high quality

- Company trip, Teambuilding programs and other interesting activities