- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Report immediately serious cases/ inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactive update information/ knowledge about customer service.
Các phòng ban đang tuyển dụng tại Vietstar
Dịch vụ khách hàng
Hành chính
Tư vấn
Nhân sự
Kỹ thuật
Buôn bán/ Kinh doanh
Tài chính - Kế toán