The key to happiness is when you know what you are doing has a positive impact on those around you. This is a great opportunity for someone who wants to enhance customer service skills in a promising technology educational setting. Someone who loves developing positive relationships, networking and being a problem solver. Are you up for the challenge?
JOB DESCRIPTION
Customer Service (parents and students premium experience)
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Do monthly student's progress update phone calls with parents.
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Effectively collaborate with other departments to ensure parents & students receive timely support.
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Campus Operations & Admin
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Weekly report to Service Manager for inventory restocking and updates
Enhance fun, safe learning environment, high quality classroom experience for all students
Daily reinforcement for campus’ looks and feels
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure systems data compliance within campus.
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Ensure students are safely picked up on a daily basis.
BENEFITS
Attractive salary package
2-month probation with 100% salary
Incentives bonus when campus achieves monthly targets
Professional development and training, coaching opportunities
Learn how to code
Professional, young, and friendly working environment
REQUIREMENTS
A proven track record in customer service roles
Prior experience in Education is a plus
Excellent verbal and written English proficiency
Great interpersonal skills & customer service-oriented
Flexible work schedule including weekdays evenings and weekends
Công ty Cổ phần Tropical Group Được biết đến với thương hiệu Tropical Forest
Bắt đầu từ những ngày đầu tiên vào năm 2017, Tropical Forest đã được mọi người yêu quý rất nhiều bởi những giá trị khác biệt bền vững mà Trop luôn muốn mang đến cho khách hàng. Đội ngũ của Tropical Forest đã dần đưa giấc mơ đó về thành phố. Chúng mình luôn hướng đến cái đẹp, và hành trình lan tỏa mầm xanh này cũng phải đẹp và chỉnh chu nhất khi đến tay khách hàng.
Ở Tropical Forest, chúng mình gọi nhau là Treeman… Bạn có thể hiểu Treeman đơn giản là người yêu cây, thích chăm sóc cây,… Vì sự vĩ đại luôn xuất phát từ những điều giản đơn. Từ đó, cái tên thân thương Treeman xin dành tặng cho tất cả những ai đến với Tropical Forest và yêu Rừng, bao gồm cả đội ngũ nhân viên và các bạn, những vị khách yêu màu xanh.
Bạn, tôi, chúng ta cùng tạo nên thiên đường của những kẻ mộng mơ mang tên Treeman, để cùng vẽ tiếp những khu Rừng nhỏ giữa thành phố lớn.