ZION - ZaloPay ★ 4.2

You will take responsibility for business operation and performance of specific product(s). This is not a

role for someone who wants to sit in a silo. You will be the "engine" that keeps our business running

smoothly—handling everything from contract drafting and budget tracking to market research and

product brainstorming. Key scopes of work are:

Operation excellence (30%):

• Monitor all aspects relating to your business daily (performance, user feedback, MKT activities, arising issues etc.) to take prompt actions and improvements
• Coordinate internal and external stakeholders to ensure all projects/activities being on track and adhering to the business objectives

Growth planning (30%):

• Work with the growth marketing team and product team to initiate new product features, monthly promotional campaigns, communication tactics to push product growth
• Conduct market research, competitors research, and user research activities (both primary and secondary) to support growth ideas

Partnership management (25%):

• Being the main contact point between Zalopay and strategic partners, maintain a good relationship with them
• Negotiate commercial terms, initiate new activities that are beneficial for both parties
• Build operational flow, coordinate day to day cooperation between partners and internal stakeholders (legal, operation, product, etc.)
• Ensure the legal-related activities of the product, including coordinating the preparation of contracts and addendums.

Performance Analysis & Reporting (15%):

• Synthesize monthly budget plans and monitor actual spending. Measure performance effectiveness through calculating key cost metrics (e.g., CPU, CAC, CVR, etc.)
• Track business metrics and analyze data to find insights for improvements. Prepare monthly business reports
• Conduct business modelling/forecasting and synthesize information into reliable deliveries

Who you are:

The "Can-Do" Generalist: You are willing to take on a role that touches every aspect of the business (Ops, Legal, Product, Marketing). No task is "too small" if it helps the business win

• High Ownership: You don't wait to be told what to do. If you see a broken process (like a contract
• stuck in email limbo), you fix it.
• People-Oriented: You genuinely enjoy working with people and possess a sharp, concise, and
• professional communication style.
• Thrives in a startup environment: loves dealing with fast pace, changing needs, and limited
• resources.
• At least 3 years of experience in Business Development/ Project Management/ Growth/
• Strategy. Experience working in Tech firms (fintech / e-wallet, e-commerce, ride-hailing, etc.) or
• financial institutions (banking, asset management, consumer finance, etc.) will be a plus
• Well-versed in Excel and PowerPoint