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1. Establish and Maintain QMS
- Implement and update ISO/BRC documentation and procedures.
- Conduct internal audits, manage CAPA, and ensure effectiveness.
- Manage external audits from customers and certification bodies.
2. Quality Supervision
- Oversee QA inspection of raw materials, in-process, and finished goods.
- Approve product specifications, COA, and COQ.
- Collaborate with R&D and Production to evaluate new materials or processes.
3. Customer Complaints & Corrective Actions
- Manage customer complaints and conduct root cause analysis (8D, 5Why, Fishbone).
- Implement corrective and preventive actions and verify their effectiveness.
- Report complaint trends and improvements to management.
4. Training and Team Development
- Provide training on ISO 9001 BRC, 5S, Kaizen, SPC, MSA, and 7QC Tools.
- Develop QA competence and foster a quality culture across departments.
5. Continuous Improvement
- Analyze defect and rejection data to identify improvement opportunities.
- Lead Kaizen, Lean, or Six Sigma projects for productivity and quality enhancement.
6. Change Management (ECN)
- Manage engineering changes with risk assessment and approval.
- Update related documents (WI, BOM, Recipe, Spec) and communicate changes.
7. Reporting and KPI
- Prepare weekly/monthly/quarterly reports on quality performance.
- Monitor KPI: defect rate, complaint rate, audit score, CAPA compliance.
8. Cross-Functional Coordination
- Act as the focal point among QA, Production, R&D, Sales, Warehouse, and Procurement.
- Support Sales during customer audits and sample approvals.
