Giao Nhận Expolanka (Việt Nam)

Mô tả Công việc

• Handle inbound shipments for both air and ocean across all destinations.
• Follow up on shipment handover, departure, and arrival with origin agents to ensure service commitments are met.
• Escalate any foreseeable issues to the supervisor in a timely manner.
• Work closely with agents and carriers to obtain sea/air rates and schedules that meet customers’ requirements.
• Ensure timely responses and updates are provided to customers and agents.
• Perform thorough checks before releasing documents or cargo to consignees.
• Ensure billing accuracy on shipment files and submit them to accounting promptly.
• Comply with new SOPs, maintain DSRs, and consistently meet KPIs.
• Develop contingency plans to provide better solutions for customers.
• Explore new opportunities to optimize revenue.
• Seek new avenues to increase volume and shipment counts within the EFL system.
• Provide market intelligence and insights to management.
• Collaborate closely with the team and escalate support needs and operational requirements to management

Yêu Cầu Công Việc

Position Requirements:

• Minimum of 1 years’ experience in freight forwarding, focusing on import operations (air and ocean freight).
• Strong knowledge of LCL/FCL, customs procedures, and import logistics.
• Excellent communication and problem-solving skills.
• Proficiency in English and MS Office.
• Detail-oriented, organized, and capable of handling multiple tasks under tight deadlines.
• Team player, flexible, hands-on with interpersonal skills and time management 
• High achiever, self-driven with excellent verbal and written communication skills (both English and Vietnamese)
• Ability to prioritize and multi-task in a fast paced, changing environment.
• Possess ability to build relationships with both internal and external teams
• University graduated
• Experience in CargoWise ERP system would be an added advantage.