Hanwa SMC Steel Service Hà Nội

· Coordinate with Marketing team to create and manage all F&B in-house collaterals, including banners on screens, and similar platforms adhering to the group standards

· Communicate and interact on daily basis with guests and promote on-site all restaurants, in-villa, services, and through targeted F&B initiatives.

· Manage, update, and coordinate the yearly F&B plan, Executive activities and strategies to promote all F&B offerings

· Coordinates all requirements for F&B menus, including menu editing, translation, printing, and similar.

· Guest contact point of any matter pertaining to F&B. Communicate directly with group leaders/bookers. Be a connection between our guests and the operations team, and drive the team in managing guest experience on-site

· Use guest feedback to suggest new trends and preferences to the culinary and food and beverage team. Stay up-to-date with industry trends and competitor activities to identify opportunities for differentiation and growth.

· Analyze guest feedback and sales data to identify opportunities for improvement and growth.

· Liaise with all other outlets (including F&8 Admin, accounting, purchasing, front office, etc.) for and on behalf of the supervisor. When and if necessary, handles all reservations for outlets and acts as central reservation desk. This includes also group reservations.

· Well organize and manage paperwork process for KOLs hosting, photo/video shooting preparation & photo/video shooting model consent forms, etc. (if the project is for F&B).

· Consolidate, analyze F&B weekly & monthly report and put into actions promptly to make sure target reached

· Perform any other duties that may be assigned by the management from time to time.

- Housing and transportation allowances for those holding a household registration in Phu Quoc;

- Provided with 3-star standard rooms;

- Fitness room for sailors

- 1+ years of sales experience.

- Excellent customer service and sales skills.

- Strong verbal and written communicator.

- Excellent phone and presentation skills.

- Proficiency in Microsoft Office, CRM, and sales software programs.

- Good negotiation and problem-solving skills.

Hotline: 0905 244 146

Phone: +84 (0297) 3559 8888