MAD MONKEY

MAIN SCOPE AND PURPOSE:

The Travel & Tours department is the dedicated, end-to-end owner of all Travel & Tours product curation, implementation and sales within Mad Monkey. This department is also responsible for the daily operations of a Madventures Travel & Tours desk in each property.

The Travel & Tours Guru is responsible for providing up to date knowledge of all products and services that Madventures offer. Helping customers with queries and great customer service to ensure that they have the best experience possible. The Travel & Tours Guru is also responsible for hosting the tours and providing an unforgettable and safe experience.

All work performed by the Travel & Tours Guru must be underpinned by Mad Monkey’s core values; Curiosity, Positivity, Courage, Sincerity and Family Spirit.

MAIN DUTIES AND RESPONSIBILITIES

• Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information.
• Assist customers with all their travel and Madventures tour bookings.
• Handle customer complaints and resolve them in a timely manner
• Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru
• Operate Madventures tours and ensuring the safety of the tour participants at all times

Tours Guide

• Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented
• Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers
• Update product price tables and Break-even analyses for all Travel & Tour products.
• Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices

Travel & Tour Desk Operations

• Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head
• Drive sales for Mad Monkey tours, third party tours and travel services to in-house and walk-in guests.
• Support Guest Experience team to promote and collect payments for nightly events.
• Maintain records of each sale and customer details for administrative purposes
• Manage Travel & Tour payments and expenses in line with Finance policy.
• Resolve logistical and experiential issues as and when they occur, including outside office hours.
• Drive conversion of honest reviews from satisfied guests.
• Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.

• Salary/Lương (Number or negotiate base on the experiences/Mức lương thỏa thuận theo kinh nghiệm)
• 13th month salary/Thưởng lương tháng thứ 13
• Probation with full salary/Thử việc nhận full lương
• Lunch meal was provided by company/Có ăn ca
• Parking area will be provided by company/Có chỗ để xe
• Extra bonus from Incentive program if the hostel can commit the quarter KPIs and revenue target/Thưởng quý theo tỉ lệ hoàn thành mục tiêu KPI và doanh thu
• 50% discount on all Accommodation and F&B service, cost price on Travel & Tours products in all properties belong to Mad Monkey hostels all over the world/Hưởng ưu đãi giảm giá 50% các sản phẩm dịch vụ Lưu trú, F&B và giá gốc áp dụng cho các sản phẩm tour du lịch trên tất cả các cơ sở của Mad Monkey trên toàn thế giới.
• Company will pay full insurance fee and base on actual salary. And insurance will be applied from the first working month.
• Công ty chịu 100% chi phí đóng bảo hiểm xã hội cho người lao động dựa trên lương thực nhận. Và NLĐ sẽ được đóng BH từ tháng đầu tiên làm việc.
• Annual Leave 12 days per year / 12 ngày nghỉ phép/năm
• 1 birthday off with paid/nghỉ sinh nhật 1 ngày hưởng nguyên lương
• Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng
• Birthday Celebration every month/Tiệc sinh nhật hàng tháng cho nhân viên
• Birthday gift and one day off on Birthday with paid/Quà sinh nhật kèm 1 ngày nghỉ sinh nhật hưởng nguyên lương.
• Team building/Year End Party.
• Training Courses/Được đào tạo.
• Other will follow The Labour Law/Các chế độ khác theo luật Lao Động

• Experience in an equivalent position in a hotel/hostel/resort environment is an advance.
• Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
• Ability to communicate in English well.
• Skilled in handling situations, under high pressure;
• High school diploma or equivalent.
• Qualification in tourism or similar is preferred.
• Demonstrable experience as a travel consultant with expertise in local and international travel arrangements.
• Computer literate, with exceptional desktop research and professional writing skills.
• Top-notch interpersonal skills, including communication, respect, and empathy.
• Ability to source the best quotes.
• A knack for delivering multiple outputs within tight turnaround times, as needed.
• Capacity to deliver commendable services that surpass clients' expectations.

Hotline HR Dept. 024 6253 1939