MẮT VIỆT GROUP ★ 2.3

Mô tả Công việc

• Drive sustainable Sales growth for assigned retail locations

- In charge of all daily operations of all assigned stores (up to 15). Monitor, provide constant support and drive staff to achieve target with measurable results.

- Collaborate with other departments such as Merchandising/ Warehouse, Marketing, Finance…to devise sales strategy and plans, propose, and implement action plans to improve sales and profitability

- Role-model and champion excellent customer service culture across stores, making proposals to enhance the retention of existing customers and develop new potential customer bases.

• Manage effective Merchandise & Inventory Management in store

- Inspect and monitor to ensure stores conduct monthly inventory checks according to company regulations.

- Optimize product displays to maximize productivity, meet brand VM standards and enhance product presentation.

- Manage and control all aspects of inventory management, ensuring compliance with procedures and guidelines to achieve target stock levels and minimize losses.

- Ensure proper storage and rational arrangement of goods

- Participate in planning merchandise purchases based on deep understanding about customer demands and trends.

• Lead Excellent Store Operations

- In charge of excellent store operational standards execution.

- Conduct frequent evaluations and coaching sessions to ensure staff conducts, service behaviors and store images align with company and brand regulations.

- Ensure compliance with established retail policies, operating procedures, initiatives and directives through store audits

- Lead after sales services to meet luxury services standards

- Liaise and build sustainable relationship with landlords/ partners for promotional campaigns, take initiatives to propose tactical programs in collaboration effort and follow up leasing terms

- Provide daily, weekly, monthly reports as requested

- Prepare the store visit plan and ensure regular frequency of visit plus provide status update of the store visits.

• Build the people

- Develop highly engaged, customer-centric and result-oriented sales team.

- Recruit, train and develop a strong and sustainable talent pools

- Set performance objective, KPIs and career development plans for sales team

- Build best practice sharing culture, promote and recognize key talents.

- Propose sales commission and incentive schemes to motivate store teams to achieve the budget.

- In partnership with Learning and Development team to provide trainings including: product knowledge, service behaviors, selling skills, soft skills, leadership...

• Store expansion & Business development

- Seek the opportunities, propose and participate in new projects in line with business development pipeline

- Organize the opening, modification, refurbishment or closure process

• Other responsibilities and assignments from Line Manager and Managements

Yêu Cầu Công Việc

• Proven experience as area manager, store operations manager
• Knowledge of performance evaluation metrics and principles
• Sound understanding of optimization of store operations and standards for success.
• Exceptional communication and interpersonal abilities
• Excellent organizational and leadership abilities
• Strong business acumen with a strategic orientation
• Excellent problem-solving abilities

• Under pressure management
• Fluent in English.
• Microsoft office.