POSCO SS-VINA

- Worked at Ho Chi Minh sales office (will be attended the training at Factory 03 months, at Phu My II Industrial zone, Ba Ria - Vung Tau province)
- Act as the primary point of contact for customer complaints
- Visit customer sites upon request to identify and address technical issues
- Actively listen to and understand customer concerns and issues
- Analyze the problem and provide the root cause related to product quality
- Propose resolutions efficiently and effectively, exceeding customer expectations
- Negotiate with customers when necessary to reach a mutually agreeable solution
- Follow up with customers to ensure satisfaction with the solution
- Document all interactions and solutions accurately for future reference