CTY TNHH SX TM LỢI HÀO VIỆT NAM

Bình Dương
200 - 500 nhân viên
Đã xác minh

Việc làm CTY TNHH SX TM LỢI HÀO VIỆT NAM

Cập nhật 19/12/2024 13:46
Tìm thấy 0 việc làm đang tuyển dụng
Công Ty TNHH Sản Xuất Thương Mại Lợi Hào Việt Nam
Assistant Front Office Manager
CTY TNHH SX TM LỢI HÀO VIỆT NAM
20 việc làm 1 lượt xem
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Trợ Lý, Thư Ký
Ngày đăng tuyển: 17/12/2024
Hạn nộp hồ sơ: 31/01/2025
Hình thức: Làm theo ca
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Thị Xã Hà Giang - Hà Giang

Mô tả công việc

JOB SUMMARYJOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Quyền lợi được hưởng

  • Premium insurance with many inpatient and outpatient medical examination and treatment benefits.
  • Phone allowance, meals allowance and others.
  • Marriott International Associate discount for Room and F&B.
  • International work environment. 

Yêu cầu công việc

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Yêu cầu hồ sơ

  • Resume
Khu vực
Báo cáo

Công Ty TNHH Sản Xuất Thương Mại Lợi Hào Việt Nam
CTY TNHH SX TM LỢI HÀO VIỆT NAM Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Lô J3, đường N4, KCN Nam Tân Uyên mở rộng, Hội Nghĩa, Tân Uyên

MST: 3702706641

ĐỊA CHỈ: LÔ J3, ĐƯỜNG N4, KHU CÔNG NGHIỆP NAM TÂN UYÊN MỞ RỘNG, PHƯỜNG HỘI NGHĨA, THỊ XÃ TÂN UYÊN, TỈNH BÌNH DƯƠNG, VIỆT NAM

TỔNG GIÁM ĐỐC: ZHU HAO JIE

Chính sách bảo hiểm

  • Chế độ bảo hiểm

Các hoạt động ngoại khóa

  • Du Lịch

Lịch sử thành lập

  • Ngày bắt đầu hoạt động: 03/10/2018

Mission

Luôn phấn đấu hết mình để làm hài lòng mọi người tiêu dùng

Những nghề phổ biến tại CTY TNHH SX TM LỢI HÀO VIỆT NAM

Bạn làm việc tại CTY TNHH SX TM LỢI HÀO VIỆT NAM? Chia sẻ kinh nghiệm của bạn

Logo CTY TNHH SX TM LỢI HÀO VIỆT NAM

CTY TNHH SX TM LỢI HÀO VIỆT NAM

Click để đánh giá