SCC ★ 3.2

1. Job requirements:

*** Main responsibilities

• Responsible for some aspects of the lifecycle of the ServiceNow platform, including implementation, configuration, and ongoing support.
• Responsible for troubleshooting and resolving issues within the ServiceNow platform.
• Responsible for developing and maintaining integrations between the ServiceNow platform and external systems.
• Responsible for monitoring and managing platform upgrades, development, QA, and production environments.
• Responsible in creating and configuring tables, forms, lists, reports, workflow editor, email notifications, and managing data under ServiceNow support & administration
• Responsible for implementation, testing, and deployment of technical solutions
• Engaging in testing activities
• Assisting Scrum team in estimating level of effort
• Assisting more junior members of the team on a daily basis

*** Qualifications & Skills

Essential:

• Having at least 2 years of overall IT experience which includes implementation of ServiceNow.
• Having ServiceNow System Administrator Certification
• Certified Application Developer
• Worked on projects including Implementation, Upgrade, and On-going Support.
• Experience in configuring and implementing ServiceNow solution for the client.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
• Proactive, hungry for learning and practicing
• Teamwork behaviour
• A logical, analytical, and creative approach to problem
• Good ability to self-study and research new technologies
• Being able to communicate in English

Desirable:

• Knowledge of CSM, ITBM, ITOM
• ServiceNow Certifications and accreditations
• Experience in Software Development Lifecycle and methodologies such as Scrum and Agile
• Key developers of projects

2. Report Line

• Line manager in Vietnam
• Operation manager in UK